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Appendix
Trouble Shooting
Before contacting your local service centre, please read the tips below carefully. If the problem persists
after completing the following procedure, please contact your local product distributor or service centre
for further instructions.
1. No message displayed on the front display. (The product will not switch on.)
• Check the main power cable and make sure it is plugged into a suitable power outlet.
• Check that the mains supply is switched on.
• Connect the power cable to a dierent power outlet.
• Check that the power switch is on at the rear of the product. (where applicable)
2. No picture
• Make sure that the product is powered on and in operation mode. (Press the STANDBY button)
• Make sure that the AV cable is rmly connected to the TV.
• Make sure that the antenna cable is properly connected to the product.
• Be sure to activate channel search.
• Check the brightness level of the TV.
• Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is running.
• Press the SOURCE button if the product is in external input mode. (where applicable)
3. Poor picture/sound quality
• Make sure there is no mobile phone or microwave oven near the product.
• Keep the power and the RF cables apart from each other.
Note: If the antenna is covered with snow or the RF is weakened by heavy rain, the condition of the
sound and picture may temporarily be poor. However, the poor sound and picture quality due to
weather conditions cannot be accepted as a malfunction of product.
4. No or poor sound
• Check that your AV cable is connected correctly.
• Check the volume levels of your TV set and the product.
• Check if the product or TV is on mute.
• Check audio type or soundtrack option. (where applicable)
5. Remote control does not operate.
• To control the product, the top end of the remote control should point directly towards the receiving part of the
product.
• Remove and reinsert the batteries in the remote control.
• Replace the batteries in the remote control for a new set.
• Set the remote control to STB or PVR mode, if you are using the universal remote control. (where applicable)
6. Cannot make reservations.
• Check that no previous reservations are conicting with the new reservation.
7. No password information is given.
• The default password is always 0000.
8. Channel search does not work.
• Make sure that your cable is connected correctly.
9. Cannot update new software.
• You can get an update. If the product does not show a message requesting update, this means no software is
available.