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Appendix
10. Cannot watch scrambled channels.
• Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it initialises correctly.
• Check in the menu that the product is detecting the Smartcard.
• Check in the menu that you have a valid and working subscription to the channels you wish to view.
• Ensure that the Smartcard is not damaged.
11. Cannot watch pay channels.
• Check in the menu that you have a valid and working subscription to the channels you wish to view.
• Contact your network operator for more information.
12. The product makes a humming noise.
• The noise is from the fan; the hard disk is operating normally. This kind of noise is inevitable but seldom
noticeable.
13. Cannot record progammes. (PVR only)
• The hard disk is full. Delete unnecessary programmes and make space for new recording.
• Check if recording is conicted with another channel. Stop the current recording or wait until the recording is
nished.
• Check that the product is switched on when recording starts.
14. Cannot operate TSR (Time Shifted Recording). (PVR only)
• TSR may not be available during recording. Wait until recording is nished.
• Delete unnecessary programmes and make space for new recording.
15. Cannot playback. (PVR only)
• To playback the recorded le of a scrambled channel, use the Smartcard. In case it has been a long time since
you last recorded, this may not work. Contact the product distributor.
• The signal during recording may be weak or the hard disk too full.
16. Cannot change channels while recording. (PVR only)
• Certain channels may not be changed due to restriction of the tuner or connection type.