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Appendix
Error Message
Error message Possible causes What to do
No or bad signal
The cable is not connected.
Make sure the cable is connected
correctly.
The cable may be damaged or
defective.
Exchange the cable.
The channel is not broadcasting. Exchange the cable.
The channel is
scrambled or not
available.
The channel has a signal, but no audio
or video.
Conrm if the channel is currently on
air.
The channel has been deleted by the
broadcasting company.
Check if the channel is currently on air
The channel is for data broadcasting.
Remove the channel from the channel
list and check for new transponder
details.
The audio is not
available.
The channel has a video signal, but no
audio.
Press the audio button to conrm that
the channel has audio options.
No access
No access
Make sure you are subscribed to the
channel.
No authorization.
If the product has been turned o for
a long time (standby or power o),
please wait for authorization. It may
take up to 60 minutes.
No card inserted. Smartcard is not inserted. Insert Smartcard.
Incorrect card
Wrong Smartcard is inserted. Insert the correct Smartcard.
Smartcard is not inserted correctly. Remove the Smartcard and reinsert it.
Smartcard is damaged.
Contact your Smartcard retailer or
channel broadcaster for a Smartcard
replacement.