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TracVision A5 Troubleshooting Flowchart
Symptom: Program Guide doesn't load
and/or only odd transponders are OK
Program Guide
doesn't load
and/or only odd
transponders
are OK
Is the receiver set to
"stacked LNB"?
No
Yes
Check for third
party splitters,
amps, etc.
Problem
found?
Yes
No
Done
Guide doesn't load
completely, receiver beeps
after 30 seconds, and
antenna turns off?
Problem
found?
Yes
Done
Follow the
instructions in
Technical Bulletin
03_T_12V_2 to set
the receiver to
"stacked LNB", then
call KVH for a
destacker kit
Check the video cable
on the receiver rear
panel connecting from
"To Video" to "Video"
Yes
No
Call KVH
No
To check for "stacked LNB":
1. Press MENU
2. Highlight "System Setup" then
press SELECT
3. Highlight "Install"
OR
While Program Guide is loading,
press SELECT to bring up the
"Install" screen
Turn system back
on by pressing
"SAT" then
"POWER" on
remote control
Problem
solved?
Done
Yes No
Call KVH
To check signal quality on odd/even transponders:
1. Press MENU
2. Highlight "System Setup" then press SELECT
3. Highlight "Signal"
4. Select the transponder ("xponder") to check