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TracVision A5 Troubleshooting Flowchart
Symptom: Antenna is noisy
Antenna is
making a
"whirring"
sound
Yes
Check for
blockage
No
Antenna is vibrating
excessively,
thumping, clicking,
or making a grinding
noise
Is the vehicle
stationary or
moving?
While you hear the noise, is
the antenna searching or do
you have a picture?
Stationary
Moving
Searching Picture
Blockage
found?
Call
KVH
Check the
clearance between
the antenna and
the roof
Is the antenna
touching the roof?
Add spacers
Take a test drive
Problem
solved?
Done
Check the
mounting
brackets/spacers/
roof rack for
stability
Adjust mounting
hardware for
proper fit
Take a test drive
Problem
solved?
Done
Call
KVH
Call
KVH
Yes
No
Yes
No
Yes
No
See the Installation
Guide for details.
See the Installation
Guide for details.
Move to a
blockage-free area
Wait 5 minutes
Yes
No
Still making
"whirring"
sound?
Done
Call
KVH
The antenna makes a "whirring" sound
whenever it searches for the satellite.