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Problem
found?
TracVision A5 Troubleshooting Flowchart
Symptom: No picture and no DIRECTV banner
No picture &
no DIRECTV
banner
displayed on
monitor
Turn on the
monitors and/or
reconnect cables
Are monitors on, and are
audio/video cables
connected OK?
Problem
solved?
Is the correct video
setting selected on the
monitor?
Problem
solved?
Cycle power
Select correct
setting
Done
Done
Problem
solved?
Done
Check all
connections
Correct connection
problem then cycle
power
Is supplied power 9 VDC
minimum at receiver?
Call
KVH
Fix power and
check fuse
Problem
solved?
Call
KVH
Done
No
Yes
Yes
No
Yes
Yes
Yes
No
Yes
Yes No
Yes No
No
1
No
1
No
2
4
Is receiver front
panel power switch
turned off?
Yes
Turn on receiver
Problem
solved?
Done
Yes No
No
3
Turn system back
on by pressing
"SAT" then
"POWER" on
remote control
Does receiver
beep twice at
power-up?
Did the
receiver beep
once?
Problem
solved?
Done
Yes
Yes
Yes
No
Wait 30 seconds
Call
KVH
No
3
No
4
Is receiver
beeping every few
seconds?
Yes
2
Continuous beeping means
power supplied to the
receiver is less than 9 VDC.
No