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PROBLEM POSSIBLE CAUSE WHAT TO DO
Power light off
Power cable disconnected Check the power cable.
Mains fuse blown Check the fuse.
No set up
screen
Receiver not switched on
Switch on the receiver, check the
power cable, the switch at the
socket and the fuse.
SCART lead disconnected
Check the SCART lead is connected
to the receiver and the TV.
Television not switched to SCART input
Choose the TV’s SCART input (see
the TV manual for guidance).
Signal strength
below 50%
Cable from the satellite dish
disconnected
Check the cable connections at the
receiver and the dish. Consult your
installer if necessary.
Cable from the satellite dish faulty
Replace the cable from the satellite
dish. Consult your installer if necessary.
Dish in the wrong position
Reinstall the dish. Consult your
installer if necessary.
‘No signal’
message
Cable from the satellite dish
disconnected
Check the cable from the dish.
Consult your installer if necessary.
Dish damaged or in the wrong position
Check the dish. Consult your installer
if necessary.
APPENDIX B – TROUBLESHOOTING