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No picture or
sound
SCART lead disconnected
Check the SCART lead connections at
the receiver and the TV.
TV not switched to SCART input Choose the TV’s SCART input channel.
Full picture not
visible
Mismatched screen format
Choose the correct screen size to suit
your TV.
No response to
remote control
Receiver in standby Switch the receiver on.
Remote control not aimed at the
receiver correctly
Aim the remote control at the receiver.
Remote sensor on the front of the
receiver is obstructed
Check for obstructions in front of the
receiver.
Batteries in the remote control need replacing Replace the batteries in the remote control.
Cannot view a
channel
Wrong channel number used Choose the channel from Channel List.
Channel locked
Enter the PIN. If you have forgotten the PIN,
phone the helpline on 020 8450 0005.
No information
for a channel in
the programme
guide
Information on the channel not downloaded Wait for the download.
Tuned to non-freesat channel Tune to a freesat channel
Can’t record a
channel
No connection to recorder
Connect a SCART lead from the
receiver to the recorder.
Wrong recorder input selected
Select the recorder’s SCART input.
See the recorder’s manual for guidance.