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• Is there dust on the disc tray or on the disc itself?
• Does the computer have a sufficient power supply?
The drive has a power consumption of 11W to 12W (when reading and writing) and
25W on spin up.
• Does your computer have several different CD/DVD writing applications installed?
If you use more than one CD/DVD writing application simultaneously, the behavior of
the drive can become unpredictable.
• Do you have DMA enabled on all of your Internal Drives?
8.11. The drive ejects or fails to read the disc, or the ON/DISC LED continues
to blink after the disc has been loaded.
You may be trying to write to an unstable disc. Replace the disc with another blank
disc. If the drive fails to write to a variety of different discs, it may be faulty and you
should contact Memorex Tech Support.
8.12. What should I do if I get a blue “Error Screen”when trying to record a CD?
If installing your new Memorex DVD Recorder in a PC equipped with a CD-ROM or
DVD-ROM drive that features CSEL (in which case the jumper on that drive will be set
on the CSEL setting), you may encounter problems (such as a blue screen) when
attempting to record a disc using the supplied recording software. In such a case, turn
off your computer, unplug it from the wall power, remove the cover and then verify that
your existing CD-ROM or DVD-ROM drive and your new Memorex drive are set to the
CSEL jumper setting. If not, set both drives to the CSEL setting, place the cover back
on your computer, plug it back in and power up your computer to see if the issue is
gone. If not, you may need to reconfigure them to a Master Slave type of configura-
tion. Simply place the Memorex DVD Recorder to the top drive slot and set the jumper
to the MA (Master) setting and place your existing CD-ROM or DVD-ROM in the drive
slot below your Memorex DVD Recorder and set the jumper to the SL (Slave) setting.
Check to see that all of your cables are in place, place the cover back on your comput-
er, plug it back in and power up your computer to see if the issue is gone.
8.13. When I copy data or music, why can’t my CD-ROM drive or CD players
see the information or play music?
It might be because you are using a CD-RW disc. Most older CD-ROM drives and CD
players do not recognize the new rewritable media, so they won’t be able to read the
information.
In case of difficulties or to find answers to your questions, please:
1. Carefully read this Quick Start Guide.
2. Visit our Customer Support web site at http://www
.memorex.com.
3. E-mail our Tech Support at techsuppor
t@memorex.com.
4. Call Toll Free at (877) is it live [474-8548]. Technicians are available M-F 9-6 p.m. P.S.T..
44
8.6. No data can be read from a disc.
• Is the disc ejected without order?
Refer to Troubleshooting Item 8.4.
• Is the disc useable with the drive?
Be sure that the disc is compatible with the drive.
• Is the disc dusty or dirty?
Remove dust or dirt from the disc using an air spray or a dry soft cloth. To avoid
damage discs, wipe the disc gently from the center perpendicular to the edge of the
disc. The Memorex Air Duster and OptiCloth products work great for this application.
• Can data be read from other discs (audio CD, CD-ROM, etc.)?
If no data can be read from a specific disc, data may be written in a format that the
drive cannot recognize, or the disc itself may be damaged or deformed. Note that no
data can be read from blank discs.
8.7. The playback of an audio CD (CD-DA) is inaudible.
• Check that the system volume is not set to the minimum level.
• Check that the drive volume is not set to the minimum level.
• If the playback audio from headphones or external speakers connected to the
computer is inaudible, be sure that the audio cable is properly connected to the
drive and the sound card. If the sound card has more than one audio input jack,
connect the audio cable to the other input jack.
8.8. Is more than one CD/DVD writing software installed on your computer?
Installing more than one writing software on a computer may cause instability of
operation. (The writing software that comes with the drive can be used together
without problems). Writing software must support the drive in order to recognize
the drive. Contact the manufacturer of your CD/DVD writing software to see whether
the software supports the drive.
8.9. The drive does not power up.
Make certain the 4-pin power cable from the computer’s power supply is attached
correctly.
• Is the drive powered up?
Some CD writing applications will lock the disc tray once loaded. In which case, use
the eject command from within the application. Alternatively, read the manual that
came with the application.
8.10. The drive does not operate correctly.
• Is the disc compatible with the drive?
Important Note: Even if the disc is a type compatible with the drive, some varieties can still be
unreadable on it.