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In Canada call 1(800) 450-6487 for assistance.
Mitsubishi LASERVUE
®
Television Limited Warranty (U.S.A. only)
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC. (“MDEA”) warrants as follows to the original purchaser of this
television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason of against defects
arising from improper workmanship and/or material:
a. Parts. All parts (except any software incorporated into this television and Lenticular screen surface) are warranted
for a period of one (1) year from the date of the original purchase at retail. We will repair or replace, at our option, any
defective part without charge for the part. Lenticular (i.e. front picture) screen surface is warranted against defect in
materials and workmanship for a period of thirty (30) days from the date of the original purchase at retail. Parts used
for replacement may be replaced with those of like kind and quality and may be new or remanufactured. Parts used
for replacement are warranted for the remainder of the original warranty period.
b. Embedded Software. MDEA warrants that all software incorporated into this television set (the “Embedded
Software”) will perform in accordance with the functional description of Embedded Software in all material respects,
but MDEA does not warrant that the Embedded Software is error-free. MDEA also does not warrant that the
Embedded Software will be compatible under HDMI CEC software standards with products produced by any other
manufacturer. The limited warranty contained in this section shall continue for a period of one (1) year from the
date of the original purchase at retail. If, after prompt notice within the warranty period, MDEA determines that the
Embedded Software has failed to perform in accordance with such functional description in all material respects and
if such failure is not due to accident, misuse, modification or misapplication of the Embedded Software, then MDEA
shall modify or replace the nonconforming Embedded Software at no charge to you, which at MDEA’s sole discretion
may be fulfilled by means of modification or replacement software contained on a replacement memory card for
Customer installation. The foregoing shall be MDEA’s sole obligation to you under this limited warranty. All rights
under this limited warranty on the Embedded Software also subject to your acceptance of and compliance with the
terms of the Software License Agreement applicable to this television, and this limited warranty on the Embedded
Software shall be null and void if the Embedded Software is modified or changed in any manner except as specifically
authorized by MDEA.
c. Labor. For thirty (30) days after the original purchase at retail, we will repair or replace, at our option the Lenticular
Screen if the surface proves defective. For certain items that are designed to be replaced by the consumer, including
(but not limited to) some Embedded Software, the consumer is solely responsible for any replacement labor. For all
other parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without charge
for one (1) year from the original date of purchase at retail.
d. Notice. To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within
the applicable warranty time period.
e. This LASERVUE Television uses a single DLP chip to create the screen image. This technology creates the image
using small dots, or picture elements (pixels). Your LASERVUE TV is manufactured to a high level of performance
and quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technology,
sometimes a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MDEA warrants only
that the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and correct
customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from your
MITSUBISHI dealer, by writing at the address provided below, calling MDEA at 800-332-2119, or by using the support
feature of our website at www.Mitsubishi-tv.com.
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your
television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center.
If not, you must either deliver your television to an authorized service location at your own expense, or pay for any
travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be
provided without charge.