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TROUBLESHOOTING
Problem Solution
Playback does not start when the
title is selected.
- Check the settings in “Parental” menu.
The password for rating level has
been forgotten.
- Enter the default password “4737”, then your forgotten password will be cleared.
Cannot connect the network. - Check if the LAN cable connection is properly made.
- Turn on the modem or broadband router.
- Check the network setting.
- Check if the broadband router and / or modem is correctly connected.
- Check the “BD-Live Setting”.
Cannot connect to the network
while my PC is connected to the
network.
- Check the content of your Internet service contract to see if your Internet service
provider prevents multiple terminals connecting at the same time.
The capacity of the SD card
decreased.
- Data may be written to the SD card when a BD-video that supports the virtual
package is used and an SD card is in the slot.
Cannot use the BD-Live function
or download of data does not
perform properly.
- Insert an SD card with enough capacity (1GB or more).
- Check if an SD card is correctly inserted.
- Make sure the write-protect switch on the SD card is not enabled.
Cannot play back BD-video
(BD-ROM Profile 2.0).
- Insert an SD card(1GB or more) which is formatted on this unit.
Some discs with BD-Live function require memory when playing back the content.
- Do not remove the card during playback.
- Make sure the write-protect switch on the SD card is not enabled.
Folder or files stored on DLNA
home media server are not
displayed in the file list or cannot
be played back.
- Check the setting on your home media server. (Refer to the owner’s manual of the
home media server.)
- Check the network connection and settings.
Cannot use Netflix feature.
- Netflix is available only in the United States.
- Check if the network connection is properly made.
- Visit netflix.com/Onkyo on your PC and become a Netflix member.
Cannot add movies or TV
episodes to the instant Queue.
- Visit netflix.com on your PC.
- Adding movies or TV episodes on this unit is not available.
Even though the speed of the
Internet connection improves
during playback, the picture
quality of Netflix streaming movie
does not improve.
- The picture quality does not change during playback.
- The picture quality differs depending on the speed of Internet connection at the
time of loading.
The picture quality of streaming
movie (Netflix, CinemaNow or
Blockbuster) is poor.
- Check the speed of your Internet connection.
Streaming movie (Netflix,
CinemaNow or Blockbuster) often
stops or start buffering during
playback.
- Contact your Internet service provider. (You may need to improve the broadband
speed.)
Cannot use CinemaNow / Blockbuster
feature.
- Check if the network connection is properly made.
- Visit www.cinemanow.com/Login (CinemaNow) or www.blockbuster.com/auth/login
(Blockbuster) on your PC and create an account.
The playback of BD-video or
download of data does not
perform properly.
- Check if an SD card is correctly inserted.
Do not remove the card during playback as some BD-videos require an SD card
during playback.
“HDCP NOK” appears on the front
panel display.
“HDCP NOK” appears under the following conditions:
- When the connected device does not support HDCP.
- When the connected device is recognized as an HDCP incompatible by HDMI SRM.
- When the connected device supports HDCP but cannot be recognized as an HDCP
compatible for some reason.
The BD player contains a microcomputer for signal processing and control functions. In very rare situations, severe
interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this
happens, unplug the power cord from the wall outlet, wait at least 5 seconds, and then plug it back in again.
Note
• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this
manual for details on correct operations.
• Some functions are prohibited on some discs.