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For assistance, please call : 1-888-VIEW PTV(843-9788)
Troubleshooting
Before you call for service, determine the symptoms and make a few simple checks as shown
below.
Symptoms
Checks Page
• Is the power plug plugged in?
Power does not turn ON
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The power turns OFF
• Check whether or not the vents are clogged.
• Is the set being used in a location that is hot?
The POWER indicator flashes orange
twice every 5 seconds.
The TEMP indicator flashes 2 or 4
times every 5 seconds.
Power turns off while another indicator
is flashing.
• Please consult your nearest dealer.
• The lamp cover is ajar. Firmly replace the cover.
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An OSD instructing to replace the lamp is
displayed. (The LAMP indicator is lit red.)
• Replace lamp with a new one.
Relighting the lamp when it is hot makes
a sound.
• This is a characteristic of the lamp and not a malfunction.
Leaving stationary images, such as still
video images, web pages, or filler bars
(used for NORMAL aspect mode), on-
screen for an extended period of time
can leave ghost images on the screen.
• This is a characteristic of the LCD panel and not a malfunction. Try
displaying constantly moving pictures which fill the entire screen, or
turn the power OFF for a while to return the screen to normal.
Fan is operating even though TV Power
is OFF.
• This is because the cooling fan is operating. The fan will stop
after about 1 minute.
Some parts of the screen are always lit
while others do not light up.
Some parts of the screen do not light up.
• This is a characteristic of the LCD panel and not a malfunction.
The projection display set makes a high
whistling sound when the power is ON.
• This is the sound of the internal starting UP. This is not a
malfunction.
During ZOOM modes, the image is cut off
at the top and bottom.
• Has the screen position been changed?
If so, adjust screen positioning.
Images disappear at the top and bottom of
the screen
• When using 16:9 image software, there is no picture at the top and
bottom of the screen (cinema vision size software, etc.).
Image appears doubled or tripled.
• Is the antenna facing the right direction?
• Is the antenna receiving any signals reflected off of mountains or
buildings.
Image shakes
Image is not clear
Color patches or no color
• Is the antenna or antenna cable old, broken or shorted?
• Is the antenna cable connected properly?
• When using a VCR and selecting channels on the TV, is the
TV/VIDEO mode for the VCR set to TV?
An OSD instructing to clean the filter is
displayed.
• After cleaning the filter, select YES.
• If the Lamp will not light after turning on the power 2 or 3 times, the
Lamp may be damaged. Please consult your nearest dealer.
Lamp does not light up.
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Remote control does not function
• Are the batteries dead or inserted incorrectly?
• Is the remote control sensor in direct light of fluorescent lamps or
other strong sources of light?
• Did you correctly set the remote control code?
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The TEMP indicator flashes 5 times
every 5 seconds.
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• Please clean the Air Filter.