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12 Problems
“Ghost” or double images
• This may be caused by obstruction to the antenna due to high rise
buildings or hills. Using a highly directional antenna may improve the
picture.
No power
•Verify that the TV’s AC power cord is plugged into the mains socket.
• Unplug the television, wait for 60 seconds.Then re-insert plug into the
mains socket and turn on the television again.
No picture
•Verify antenna connections at the bottom of the TV to see if they are
properly connected to the TV.
•Possible broadcast station trouble.Try another channel.
• Adjust the contrast and brightness settings.
•Verify the Closed Captions control. Some TEXT modes could block the
screen.
•Verify if you selected the correct AV source.
No picture and power turned on
•Your TV has a protective mode in case there is too much heat build-up.
Verify the clearance around the vents of the device to be certain there
are no blocking walls or cabinets which would limit the air flow.
Picture position adjustment
When displaying a High Definition signal from the YPbPr inputs or
HDMI input, if necessary,you can adjust the picture position to the
center of the screen with the cursor left/right or up/down buttons on
the remote control.This may be needed due to slight differences in
output signals from different brands and types of HD sources boxes.
ç Most High Definition receiver boxes also have picture-positioning
controls in their menu systems. If the TV cursor controls run out of
range before the picture is correctly positioned, the receiver box
controls will need to be adjusted.
No photo, music or video play or in poor quality only
•Verify if the source complies with a supported code.
No sound
• Increase the VOLUME.
•Verify that the TV is not muted, press the
MUTE button on the
remote control.
• When no signal is detected, the TV automatically turns off the sound.
This is proper operation and does not indicate a malfunction.
Sound and picture interruptions using HDMI to HDMI
connection
• If it occurs occasionally, perhaps there is something wrong with the
broadcasted program.
• If it occurs persistently, see the manual of your connected device to
verify the necessary adjustments.
• Alternatively,connect an extra audio cable (either an analog or a digital
audio cable) from your connected device to your TV.
Verify whether you selected the connected device in the Installation
menu, Select your connections and also select the respective audio
input in the same Connections menu.
• Limit the HDMI cable length to max 5 m.
•Verify if the connected device is properly selected in the Installation
menu, Connections, according to the connection you have made
HDMI
1
, 2 or 3.
No sound when using DVI to HDMI connection
•Verify whether you properly connected the audio cable to the
DIGITAL AUDIO IN or ANALOG AUDIO IN L/R connector of the
TV.
•Verify whether you selected the connected device in the Installation
menu, Select your connections and if you linked it to
HDMI 1, 2 or 3
according to where you made the connection.Also verify if you
selected
DIGITAL AUDIO IN or AUDIO IN L/R in the same
Connections menu.
Good sound but poor color or no picture
• Adjust the contrast, color, tint and brightness setting.
• Select Reset AV settings in the Installation menu.
Snowish picture and noise
•Verify the antenna connection.
Television not responding to remote control
•Verify whether the batteries are working. Replace if necessary.
• Clean the remote control sensor lens on the monitor.
• Operating range between TV and the remote control should not be >
240”.
•You can still use the buttons at the side of your TV.
The software will not install
Possibly the operating system is wrong.
Go to www.philips.com/welcome to see which operating systems are
supported.
No stable or not synchronized VGA picture
• Check if you have selected the correct VGA mode in your PC.
Control of accessory devices
• The infrared signals of the screen may influence the reception
sensibility of other peripherals
Solution: replace the batteries of the remote control of other devices.
E.g. keep away a wireless headphone from within a radius of 50”.
Standby
Your TV consumes energy in standby mode. Energy consumption
contributes to air and water pollution.
After improper shutdown
If your TV has been shutdown in an improper way (e.g. power drop,
power cord plug out), starting up the TV again will take a longer time
than usual.
) If your problem is not solved
Turn your TV off and then on again once.
Never attempt to repair a defective TV yourself.
Check with your dealer or call a TV technician.
Telephone number Philips Customer Care Center: 1-888-
PHILIPS (744-5477)
Please, have the Model and Product number which you can find at the
back and the bottom of your television set ready, before calling.