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SYMPTOM 9 POSSIBLE SOLUTIONS
No picture.
9 Make sure all power cords are connected.
9 Make sure the TV input is set properly.
9 Make sure the TV source is set properly on the TV. Press the TV/SAT
button on the remote.
9 Check that the receiver is on. Check that the access card is inserted
properly in the receiver (see p. 16). If you are receiving only a few
stations, call DIRECTV to have your programming activated.
9 Check the satellite antenna’s signal strength (see p. 18).To ensure a
quality picture, make sure the signal is coming directly from the receiver
and not through your VCR. Call DIRECTV for details.
9 Make sure the RG-6 cable is properly connected to the antenna’s LNB.
9 Check the cable for kinks.
Alternate audio track is not available.
9 Not all programs offer alternate audio tracks and are indicated by the I-
II symbol in the banner. Press ALT AUDIO to see a list of available
languages.
Audio track language is incorrect.
9 Check the default language settings (see p. 33).The program provider
may not make available all the languages displayed in the Language screen
accessed in the main menu.
Access card problems.
9 Check that the card is inserted properly (see p. 16). Call DIRECTV.
Remote control doesn’t work.
9 Make sure the batteries are inserted correctly (see p. 12) and are not
dead. Be sure you are within operating range of the receiver.
No sound.
9 Make sure the Mute isn’t on.
Volume too high.
9 Set TV volume to medium loudness. For Philips TV sets only, you can
adjust the volume with remote.
Screen is frozen or completely black, or Power button doesn’t work.
9 Try turning the satellite receiver power off and on again.
9 Make sure the TV and VCR are set to the correct channel.
You see a message that says a software upgrade is available.
9 Select Update Now. New software is available and will be installed on
your satellite receiver automatically. Doing so is in your best interest
because new features will be available and/or possible difficulties will be
corrected.
LNB has a short circuit.
9 Check for kinked cable.
During zapping, box does not go to the next channel.
9 When Favorites or Themes are selected, only selected channels will
display in the Guide.