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Using the Polycom Touch Control
2–10
Calling the Polycom Halo Concierge
When you experience technical difficulties or have a question about your
Polycom Halo 1.0 Upgraded Room, you can call the Polycom Halo Concierge
via the Help Desk function on your Polycom Touch Control.
The Help Desk number is configured for the Polycom Halo Concierge. If your
Help Desk button is not working, contact the concierge via email or phone.
To call the Polycom Halo Concierge via the Polycom Touch Control:
1 Do one of the following:
— Touch
Call for Help from the Home screen.
— Touch Help Desk from any dialing screen.
1 Touch
Help Desk.
The Halo 1.0 Upgraded Room will automatically place an audio call to the
Polycom Halo Concierge.
Figure 2-9 Help Desk Screen
Note that the four buttons at the bottom of Figure 2-9 appear only when you
touch Help Desk from a dialing screen.
If you touch Call for Help when an audio call is connected, the Halo 1.0
Upgraded Room must hang up the audio call in order to place the help call. A
message informs you of this before hanging up the audio call.