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Polycom, Inc. 5–1
5
Troubleshooting
For more troubleshooting information, you can search the Knowledge Base at
support.polycom.com. or contact the Polycom Halo Concierge.
Halo 1.0 Upgraded Rooms
If you have trouble making video calls:
• Make sure the number you dialed is correct, then try the call again.
• To find out if the problem exists in your system, ask the person you were
trying to reach to call you instead.
• Make sure the system you are calling has its power turned on and is
functioning properly.
• If you can make calls but not receive them, make sure that your system is
configured with the correct number.
Contact the Polycom Halo Concierge:
Contact the Polycom Halo Concierge for any problems or troubleshooting
issues you may encounter while using your Polycom Halo 1.0 Upgraded
Room . For contact information, see How to Contact Technical Support on
page 5-2.