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Chapter 7 - Diagnostics and General Troubleshooting
© Polycom, Inc. 7 - 5
Network Tools
Diagnostic Tool In the system’s user interface In the V500 web interface
Near End Loop test
Tests whether your system is able to make
IP calls successfully.
Monitor 1 displays the video and plays the
audio that would be sent to the far site in a
call.
This test is not available when you are in
an IP call.
1. On the Diagnostics screen,
select Network.
2. Select Near End Loop to start
the test.
3. Press any button on the remote
control to stop the test.
1. Select Diagnostics > Network
> Near End Loop.
2. Click the Near End Loop icon.
3. Click Near End Loop again to
end the test.
PING test
Tests whether the system can establish
contact with a far-site IP address that you
specify.
1. On the Diagnostics screen,
select Network > PING.
2. Enter the IP address that you
wish to test.
3. Select Start.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
1. Select Diagnostics > Network
> PING.
2. Enter the IP address that you
wish to test.
3. Click the PING icon.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
Trace Route test
Tests the routing path between the local
system and the IP address entered.
1. On the Diagnostics screen,
select Network > Trace Route.
2. Enter the IP address that you
wish to trace.
3. Select Start.
If the test is successful, the
system lists the hops between
the system and the IP address
you entered.
1. On the Diagnostics menu,
select Network > Trace Route.
2. Enter the IP address that you
wish to trace.
3. Click the Trace Route icon.
If the test is successful, the
system lists the hops between
the system and the IP
address you entered.
Error Log files
Created if the system restarts due to
problems. These files contain information
that can be used by Polycom Support
personnel to troubleshoot system issues.
Not available. A Polycom Support
representative will provide
instructions if the error log is
needed.