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Chapter 4: Other Information
Chapter 4 31
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
•1 year from date of purchase- Unit exchange, which includes parts and labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
Exchange the unit with a new or, at our option, refurbished unit.
How you get service:
• Call 1-800-951-9582 and have your unit’s date of purchase and model/serial number ready. The model/serial number
information is on the back of your unit.
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement unit you will be provided with a Service Request (SR)
number and the location of a nearby exchange point if one exists. No returns will be accepted without the SR number.
To receive a replacement unit before you return yours:
Option I:
1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This is for security
purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a SR number, only items not covered by warranty will
be charged to your account. If your unit is not received within 14 days, the suggested retail value of the receiver will be charged to
your credit card. This amount will be credited, less a handling fee, if the unit is subsequently received.
4. Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on the carton along
with your SR number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of
damage or loss. Include with the shipment:
•Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period must be
presented to obtain warranty service. For rental firms, proof of first rental is also required.
•A brief note describing your receiver problem.
•Your name, address and phone number.
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