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60 Chapter 5
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following
troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit you home for a fee to install your electronic entertainment system and to instruct
you in its operation. For details about this service, call 1-888-206-3359. For additional assistance while using
your RCA product, please visit
www.rca.com/customersupport.
TV Problems
TV won’t turn on
•Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to the
outlet or outlet strip.
• Make sure the TV is plugged in.
• When you first plug your TV into an outlet, the Power indicator on the front panel will light for approximately
15 seconds and then go off during the initialization of the TV. The TV can only be turned on after the Power
indicator goes off. This happens every time power is reapplied to the TV.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else, such as
a lamp.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the
TV turns on, check the remote control solutions on page 62.
• Remote Setup might be set to the wrong option. Press MENU/OK on the front panel. Select Connections, then
Special Features, then Remote Setup. Choose TV (default).
Buttons don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls
by selecting the Front Button Block in the Parental Controls menu and choosing Front Buttons Unblocked.
• Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Sleep Timer or Wake-Up Timer may have been activated. Go to page 57 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then
turn on again. If this happens frequently, the voltage in your house may be abnormally high or low.
• Unplug. Wait five minutes. Plug in again.
TV turns on unexpectedly
•Wake-Up Timer may have been activated. Go to page 57 for instructions.
Video and audio are out of sync
If your TV is connected to an audio/video (A/V) receiver or home theatre system via the DIGITAL AUDIO OUT
jack, read the following information.
• If you’ve connected a component to your A/V receiver, such as a DVD player or satellite receiver, you may
experience a slight delay between the audio heard and the video seen. This occurs because the digital audio
is sent directly to the speakers while the video must be processed inside the TV before it is displayed.
• If the component has Component Video (Y, Pb, Pr) jacks, connect these jacks to the TV’s Y, Pb, Pr jacks to
minimize the discrepancy. This works best if the component supports Progressive Scan technology.
• If necessary, you can connect the component directly to the TV using L/R audio jacks and bypassing the A/V
receiver or you can program an audio delay in the A/V receiver so the audio and video match up (not all
audio equipment has the ability to program delays). Check the audio/video Receiver’s manual.
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