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PROBLEM SOLUTION
Forgot password
●
Press the button (on the front panel) for more than
5 seconds with no disc inside. All settings including the
password will revert to the factory settings.
Don’t use this unless absolutely necessary.
●
When the factory default settings are restored, all stored
user BD data is deleted.
The picture is noisy or
distorted
●
Make sure that the disc is not dirty or scratched.
●
Clean the disc.
No HDMI output.
●
Check the connection between the TV and the HDMI jack
of the player.
●
Check if your TV supports 480p, 720p, 1080i, or 1080p
HDMI input resolutions.
Abnormal HDMI
output screen.
●
If random noise appears on the screen, it means that TV
does not support HDCP (High-bandwidth Digital Content
Protection).
If you experience
other problems.
●
Go to the contents and find the section of the user
manual that contains the explanations regarding the
current problem, and follow the procedure once again.
●
If the problem still cannot be solved, please contact your
nearest Samsung authorized service center.
I can see folders shared
through AllShare, but I
cannot see the files.
●
AllShares shows only files corresponding to the Image,
Music, and Movie categories. Files that do not correspond
to these categories are not displayed.
Video is played
intermittently.
●
Check if the network is stable.
●
Check if the network cable is properly connected and if
the network is overloaded.
●
The wireless connection between the AllShare compatible
device and the player is unstable.
Check the connection.
AllShare connection
between Player and
PC is unstable.
●
The IP address under the same subnetwork should be
unique. If they are not, IP interference can cause this
phenomenon.
●
Check if you have a firewall enabled.
If so, disable the firewall function.
Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be
performed with the
remote control.
●
Check the batteries in the remote control. They may need replacing.
●
Operate the remote control at a distance of no more than
20 feet from the player.
●
Remove batteries and hold down one or more buttons
for several minutes to drain the microprocessor inside the
remote control to reset it. Reinstall the batteries and try to
operate the remote control again.
Disc does not play.
●
Ensure that the disc is installed with the label side facing up.
●
Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.
●
Ensure that the disc has disc menus.
The prohibition
message appears on
the screen.
●
This message appears when an invalid button is pressed.
●
The Blu-ray Disc/DVD’s software doesn’t support the
feature (e.g., angles).
●
You’ve requested a title or chapter number or search time
that is out of range.
Play mode differs
from the Setup Menu
selection.
●
Some of the functions selected in the Setup Menu may
not work properly if the disc is not encoded with the
corresponding function.
The screen ratio
cannot be changed.
●
The Screen Ratio is fixed on your Blu-ray Disc/DVD.
●
This is not a problem with the player.
No audio.
●
Make sure you have selected the correct Digital Output in
the Audio Options Menu.
The screen is blank.
●
If the HDMI output is set to a resolution your TV cannot support
(for example, 1080p), you may not see a picture on your TV.
●
Press the button (on front panel) for more than 5
seconds with no disc inside. All settings will revert to the
factory settings.
●
When the factory default settings are restored, all stored
user BD data is deleted.