Filter
Top Products
Troubleshooting Guide
If a fault occurs, run through the table below before taking your receiver for repair.
If the fault persists, attempt to solve it by switching the receiver off and on again. Ifthis fails to resolve the situation, consult your
dealer. Under no circumstances should you attempt to repair the receiver yourself. This could void the warranty.
PROBLEM POSSIBLE CAUSE REMEDY
No power * The AC input cord is disconnected. * Connect cord securely.
• Poor connection at AC wall outlet or the outlet is * Check the outlet using a lamp or another
dead or off. appliance.
No sound
No sound from the surround
speakers
* The speaker wires are disconnected.
* The master volume is adjusted too low.
* The MUTE button is pressed to ON.
* Incorrect selection of input source.
* Incorrect connections between the components.
* The HDMI Audio Out is set to THRU.
* Surround mode is switched off(stereo mode).
* Master volume and surround level are too low.
* Monaural source is used.
* Surround speaker setting is "NO".
* Check the speaker connections.
* Adjust the master volume.
* Press the MUTE button to cancel the muting effect.
* Select the desired input source correctly.
* Make connections correctly.
* Set it to AMP. (For details, refer to "When
selecting the HDMI (HDMI Audio Out)" on page
25.)
* Select a surround mode.
* Adjust master volume and surround level.
* Select a stereo or surround source.
* Select the desired surround speaker setting.
No sound from the center * Stereo mode, etc is selected. * Select the desired surround mode.
speaker * Center speaker setting is "NO". * Select the desired center speaker setting.
• Master volume and center level are too low. * Adjust master volume and center level.
No sound from the surround back * The input signal format or the current surround
speakers mode cannot support the 7.1(or 6.1) surround.
* The surround back channels' power amplifier is
assigned to "R2".
* Master volume and surround back level are too low.
* Surround back speaker setting is "NO".
No picture * Video connections between this unit and the * Make proper video connections.
monitor TV are not made correctly.
* Incorrect selection of input source on the monitor * Select the input source correctly.
TV.
No picture with an HDMI * HDMI connection between this unit and the * Make proper HDMI connection.
connection monitor TV is not made correctly.
* The monitor TV or other equipments do not * This unit will not output video signal unless the
support HDCP. connected equipments supports HDCP.
Noise or distorted picture * Video format of your monitor TV, BD/DVD player, * Change the video format to NTSC.
etc. is different from NTSC.
No picture with home network * Home network connection between this unit and * Make proper home network connection.
connection broadband router is not correctly.
* The communication setting isnot set correctly. * Set the setting correctly.
* The settings related to VuNow are not set * Set the settings correctly.
correctly.
Stations cannot be received * No antenna is connected. * Connect an antenna.
* The desired station frequency is not tuned in. * Tune in the desired station frequency.
* Antenna is in wrong position. * Move antenna and retry tuning.
Preset stations cannot be * An incorrect station frequency has been memorized. * Memorize the correct station frequency.
received * The memorized stations are cleared. * Memorize the stations again.
Poor FM reception * No antenna is connected. * Connect an antenna.
* The antenna is not positioned for the best reception. * Change the position of the antenna.
* Weak signals. * Install an outdoor FM antenna.
Remote control unit does not * Batteries are not loaded or exhausted. * Replace the batteries.
operate. * The remote sensor is obstructed. * Remove the obstacle.
* Under the proper situations, perform the 7.1 (or
6.1) surround playback.(For details, refer to
"ENJOYING SURROUND SOUND" on page 23.)
* Assign the power amplifier to the surround back
channels.(For details, refer to "When selecting
the AMP ASSIGN" on page 48.)
* Adjust master volume and surround back level.
* Select the desired surround back speaker setting.