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Other Information
Troubleshooting
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (U.S.
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Problem Possible Remedies
No picture
(screen not lit),
no sound
❏ Make sure the LCD projection TV’s power cord is connected securely to the wall
outlet.
❏ Push the power button on the front of the LCD projection TV.
❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV, and
when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5, 6 or 7.
❏ Try another channel. It could be station trouble.
❏ The Parental Control feature is activated (see “Using the Parent Menu” on page
75).
❏ If your LCD projection TV’s power is on, and LAMP (red) indication is flashing,
the lamp for the light source burns out. Replace it with new Sony XL-2000U
replacement lamp (see page 13).
❏ If your LCD projection TV does not turn on, and a red light keeps flashing, your
LCD projection TV may need service. Call your local Sony Service Center.
Remote control
does not operate
❏ Batteries could be weak. Replace the batteries.
❏ Press FUNCTION until the TV indicator lights up when operating your LCD
projection TV.
❏ Make sure the LCD projection TV’s power cord is connected securely to the wall
outlet.
❏ Locate the LCD projection TV at least 3-4 feet away from fluorescent lights.
❏ Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏ Adjust the Picture setting in the Video menu (see page 67).
❏ Adjust the Brightness setting in the Video menu (see page 67).
❏ Check antenna/cable connections.
It is strongly recommended to connect the antenna using a 75-ohm coaxial cable to
get optimum picture quality. A 300-ohm twin lead cable can be easily affected by
radio noise and the like, resulting in signal deterioration. If you use a 300-ohm twin
lead cable, keep it away as far as possible from the LCD projection TV.
Do not use an indoor antenna because it is especially susceptible to radio noise (see
page 25).
Good picture,
no sound
❏ Press MUTING so that “MUTING” disappears from the screen (see page 45).
❏ Make sure Speaker is set to ON in the Audio menu (see page 70).
❏ Check the MTS setting in the Audio menu (see “MTS” on page 69).
Cannot receive digital channels
(when a DTV receiver is
connected)
❏ Check the connections between the DTV receiver and the LCD projection TV (see
page 39).
❏ Check your local listings to find out if you can receive digital broadcasts in your
area.
Cannot receive upper channels
(UHF) when
using an antenna
❏ Change Cable to OFF (see page 73).
❏ Use Auto Program in the Channel menu to add receivable channels that are not
presently in TV memory (see page 73).