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Questions & Answers 41
Questions & Answers A
Questions? Did we forget to tell you something? We have compiled some the
most common questions and their answers here. We hope they help!
Q I had a signal but now I am getting a message “Searching for satellite
signal. To access related utilities, press
SELECT.” What happened?
A Rain clouds and snow can affect the satellite signal reception. This loss of
signal is temporary. Also check for new growth on trees and bushes that
could be blocking the signal. One other possibility is that the wind or
someone has moved the satellite dish antenna.
Q Why can’t I control my TV?
A Before you can control your TV, VCR, or any other device, you must
program your remote control to match your different devices. See Chapter 3
– Using the remote control in this manual for specific instructions. If you
have already successfully programmed your remote control, try pressing the
appropriate function key or sliding the device switch to the appropriate
device to put your remote in the proper mode. Then try controlling that
device. Also, make sure that the batteries in the remote control are fresh.
Q My satellite receiver does not respond when I press keys. What’s wrong?
A Most likely, if the front panel keys work but the remote control doesn’t
work, try pressing the
SAT button (or moving the device switch to SAT on
the RM-Y812 remote) before trying to control the digital satellite receiver.
If that doesn’t work, or if the front panel buttons don’t work either, unplug
your digital satellite receiver for 30 seconds, then plug it back in.
Q Some channels look good, while others freeze or indicate that no signal is
available. What’s wrong?
A The most common causes for this behavior relate to an improperly
grounded satellite cable. Check the cable between your digital satellite
receiver and the satellite dish antenna. Confirm that RG-6 (not RG-59)
cable is used and does not exceed 100 feet in length. Longer cable runs
require amplification. This special amplifier is available from your dealer.
Q How can I watch one channel while recording another?
A With only one digital satellite receiver, unfortunately, you can’t. Each
receiver can only decode one channel at a time.
Q I’m getting a message to call a telephone number. Why?
A There are many different reasons for this. If you want to watch the channel
that is displaying the message, call DIRECTV at 1-800-347-3288.
Q Why don’t I have an on-screen offer to purchase pay per view programs?
A There are three possibilities; your digital satellite receiver must be
connected to a phone line and it is not, or DIRECTV doesn’t realize that
your phone line is connected or has disabled your ability to make on-screen
purchases. Call DIRECTV at 1-800-347-3288 for assistance.