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Digital Satellite Receivers
SONY ELECTRONICS INC. (“SONY”) warrants this hardware
Product against defects in material or workmanship as follows:
1. Labor: For a period of 90 days from the original date of
purchase, if the Product is determined to be defective, SONY
will repair or replace the Product at no charge. After this 90
day period, you must pay for all labor charges.
2. Parts: For a period of one year from the original date of
purchase, SONY will supply, at no charge, new or rebuilt
replacements in exchange for defective parts. Any
replacements will be warranted for the longer of the remainder
of the original warranty period or 90 days from the installation
of the parts by a SONY authorized DIRECTV System installer
or facility.
To obtain warranty service:
–If the Product was installed by a SONY authorized
DIRECTV System installer, contact that installer for
instructions.
–If the Product was not installed by a SONY authorized
DIRECTV System installer, you must take the Product or
deliver the Product in either its original packaging or
packaging affording an equal degree of protection (with
freight prepaid), to a SONY authorized DIRECTV System
service facility. To locate the closest such facility, please call
the telephone number listed below.
This warranty does not cover customer instruction, installation, set
up adjustments or signal reception problems. This warranty does
not cover cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or modification of, or
to any part of the Product. This warranty does not cover improper
installation (if not installed by a SONY authorized DIRECTV
System installer), loss of use of the Product, or wasted
programming charges due to Product malfunction. This warranty
does not cover damage due to improper operation or maintenance,
connection to improper voltage supply, or attempted repair by
anyone other than a facility authorized by SONY to service the
Product. This warranty does not cover software contained in the
Product, which is subject to a separate Software License
Agreement. This warranty is valid only in the United States. Proof
of purchase in the form of a bill of sale or receipted invoice which is
evidence that the Product is within the Warranty period must be
presented to obtain warranty service.
This warranty is invalid if the factory applied serial number has
been altered or removed from the Product. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or allow limitations on how long an implied warranty
lasts, so the above limitations or exclusions may not apply to you.
In addition, if you enter into a service contract with the SONY
Partnership within 90 days of the date of sale, the limitation on how
long an implied warranty lasts does not apply to you. This warranty
gives you specific legal rights, and you may have other rights
which vary from state to state.
For your convenience, SONY ELECTRONICS INC. has
established telephone numbers for frequently asked questions:
For assistance with installation, contact the dealer from whom you
purchased your Digital Satellite Receiver.
For product information or operation, for service assistance or for
resolution of a service problem, call:
Sony Satellite System Information Center
1-800-838-SONY (7669)
For an accessory or part not available from your authorized dealer,
call:
1-800-488-SONY(7669)
About Sony Customer Support
Every DIRECTV System manufactured by Sony comes with
Sony’s Express Support at no charge to you. In the event of a
system failure meeting the requirements stated above which occurs
within ninety (90) days from the original date of purchase, our
Express Support Program can have a replacement receiver on its
way to you via overnight Federal Express (for calls Monday-Friday
until 7:30 pm Eastern Time; Saturday delivery depends upon zip
code). All it takes is a valid credit card to cover a security deposit,
and Sony will pay freight in both directions.
Limited Warranty
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER.
SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS
ORIMPLIEDWARRANTYONTHISPRODUCT.INNOEVENT
SHALLSONYBELIABLEFORANYINCIDENTALOR
CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF
THE USE OR INABILITY TO USE THE PRODUCT. UNDER NO
CIRCUMSTANCES SHALL SONY’S LIABILITY, IF ANY, EXCEED
THE PURCHASE PRICE PAID FOR THE PRODUCT. EXCEPT TO
THE EXTENTPROHIBITED BY APPLICABLELAW,ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY.