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42 Questions & Answers
Q I don’t see Caller ID information appear on screen when I receive a
telephone call. What could be wrong?
A There are several possible reasons. First, check that the satellite receiver is
connected to an active telephone jack. Verify that the Caller ID feature is
turned on (refer to page 26). Confirm that you subscribe to Caller ID service
from your telephone company. Also check that your antenna is properly
grounded as shown on page iv, as this can affect how the Caller ID feature
works.
Q Can I receive my local TV programs through my digital satellite receiver?
A There are three ways to receive local programming:
• If you are in an area where local programming is available via satellite
and have the proper satellite dish antenna, contact DIRECTV to arrange
for the necessary subscription package.
• Install a traditional antenna (i.e., roof mounted, attic mounted, rabbit
ears).
• Arrange for basic or “lifeline” cable TV service from your local cable
company.
If you select item 1 above, your local programming appears in the program
guide like any other channel. For options 2 or 3, connect the local signal to
the
IN FROM ANTENNA jack on the back of your digital satellite receiver.
Use the
TV/SAT key to switch between DIRECTV
®
programming and local
programming provided on the
OUT TO TV connector.
Q If I have questions about my satellite system or need to have it serviced, who
should I call?
A For questions about your equipment, contact the Sony Satellite System
Information Center at 1-800-838-SONY (7669).
If you need assistance with your subscription, such as adding channels,
contact DIRECTV at 1-800-347-3288.
Q I think I set an event to record on my VCR, but when I played the tape back
nothing was there. What could be wrong?
A There are several possible reasons for this. First, check that the VCR was
programmed correctly and left turned on and the input matches the output
from your digital satellite receiver. Confirm that you were authorized to tape
the chosen program.
Q Why do I need to connect the satellite receiver to a telephone line?
A The telephone connection is used by the satellite receiver to report purchase
activity to DIRECTV.
QWhy do I need to connect the satellite receiver to a telephone line?
A The telephone connection is used by the satellite receiver to report purchase
activity to DIRECTV.