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(When letters/numbers appear in the display)
When the self-diagnosis function is activated to prevent the system from malfunctioning, a 5-character service
number (e.g., C 13 50) with a combination of a letter and 4 digits appears on the screen and the front panel display.
In this case, check the following table.
When displaying the version number on the screen
When you turn on the system, the version number [VER.X.XX] (X is a number) may appear on the screen. Although this
is not a malfunction and for Sony service use only, normal system operation will not be possible. Turn off the system, and
then turn on the system again to operate.
Contacting Sony
If, after reading these operating instructions, you have additional questions related to the use of this system, please
call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only) or 1-877-899-SONY
(7669) (Canadian residents only).
Self-diagnosis function (DVD function only)
First 3 characters of the service
number
Cause and/or corrective action
C 13 The disc is dirty.
Clean the disc with a soft cloth (page 12).
C 31 The disc is not inserted correctly.
Restart the system, then re-insert the disc correctly.
E XX
(xx is a number)
To prevent a malfunction, the system has performed the self-diagnosis
function.
Contact your nearest Sony dealer or local authorized Sony service facility
and give the 5-character service number.
Example: E 61 10
C:13:50
VER.X.XX