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Chapter 9: Troubleshooting
specific feature on another device, use the remote
control that came with the device (- p. 94–99).
• If the TV still does not act as expected, use the Reset
Factory Defaults procedure (- p. 49).
Channel tuning problems
• Ensure the remote control is set to the correct device
mode (- p. 91).
• The Auto Tuning feature may have erased the channel
from memory. Add the channel to the channel memory
(- p. 29).
• The Lock feature may have blocked the channel. Unblock
the channel (- p. 42).
• If you cannot tune digital channels, check the antenna
configuration (- p. 29). If the problem persists, clear
all channels from the channel list and reprogram
channels into memory (- p.
29). If the problem
persists, use the Reset Factory Defaults procedure (-
p. 49). See “TV stops responding to controls” and
“Other problems” (- p. 81).
Closed caption problems
• If the program or video you selected is not closed-
captioned, no captions appear.
• If text is not available, a black rectangle may appear.
If this happens, turn off the closed-caption feature
(- p. 38).
• A closed-caption signal may not display correctly under
these circumstances: a) the videotape is dubbed; b) the
signal reception is weak; or c)
the signal reception is
nonstandard (- p. 38).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN code entering
screen is displayed, press 4 times within 5 seconds.
The old PIN code clears (- p. 39).
• The V-Chip feature is available for the U.S. V-Chip
system only (- p. 40).
No REGZA-LINK operation
• The REGZA-LINK feature is available for Toshiba REGZA-
LINK compatible devices.
• Ensure HDMI cables with the HDMI Logo ( )
are used.
• When the connected REGZA-LINK device does not work
correctly after you changed the device’s settings, turn off
your TV and unplug the power cord, then plug and turn
on again.
• If several devices are connected, the REGZA-LINK
feature may not operate properly
.
• Read the instruction manual furnished with the
connected REGZA-LINK device.
HDMI problems
For HDMI cables
• Ensure HDMI cables with the HDMI Logo ( )
are used (- p. 15).
For Legacy HDMI sources
• Some legacy HDMI sources may not work properly with
the latest HDMI TV products due to new standard. Turn
off these HDMI settings (Content Type and
INSTAPORT™) (- p. 45).
Network problems
Cannot connect to the Internet
• Check the modem and its incoming cable/telephone
connections (- p. 23).
• Confirm your modem’s operation.
• Ensure your IP address is set up correctly.
No network connection
• If using a wired network connection, check to ensure the
LAN cables are connected properly (- p. 23).
• Ensure the modem and router power cords are plugged
in and the devices are operating properly.
• Ensure your IP address is set up correctly. See Section
(- “Setting up the Network”).
• Check to ensure prop
er operation of other network
connected devices.
Network Setup fails (Auto)
• Check to ensure the LAN cables are connected properly
(- p. 23).
• DHCP is not enabled on the r outer, or no router is
present. Refer to your router’s documentation for
instructions on enabling DHCP. If you do not have a
router, you must manually set up
the IP address.
• Internet service is not available. Check your cable/DSL
modem or contact your ISP for Internet service issues.
Network Setup fails (Manual)
• Ensure the TV IP address is not the same as any other
device on the network.
Example: IP address 192.168.0.100 and IP address
192.168.0.101 are different addresses on the same
network.
• Make sure the TV IP address is on the same subnet as
the networked PC.
Example of proper setup: The PC has IP address
192.168.0.100 with Subnet mask
255.255.255.0, the TV
has IP address 192.168.0.101 with Subnet mask
255.255.255.0; both are on same subnet.
Example of improper setup: The PC has IP address
192.168.1.100 with Subnet mask 255.255.255.0, the TV
has IP address 192.168.0.101 with Subnet mask
255.255.253.0; they are on different sub-nets.
Unstable network connection
• When using a wired home-network connection, unplug
the LAN cables, and then reconnect them.
• When using a wireless home-network connection:
– Remove AC power from the router and the television
for 30 seconds.
• Reconnect AC power to the router.
• Reconnect AC power to the television and p
ower it
ON. After 2 minutes, check connection stability.
–Connect with LAN cables, if possible, and check
connection stability.
– Repeat the wireless network setup procedure and
check connection stability.
The DMS name is not displayed
• The LAN cables, if used, are not connected properly (-
p. 23).
• The WLAN, if used, is not configured properly.
WX800U_EN.pdf 82 2010/08/11 10:14:54