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Copyright © 2005 TOSHIBA CORPORATION. All rights reserved.
(E) 56/62/72MX195
Chapter 12: Troubleshooting
Symptom Solution
Memory card • Make sure you are using a supported or valid memory card format (page 87).
problems
• Make sure you have saved the picture files in the correct file format (page 87).
•The card may be inserted improperly. Remove the card and reinsert it (page 88).
•The memory card may be empty.
•The memory card may be damaged.
“Now Booting” message •
If you unplug the power cord while the TV is on, when you plug the power cord in again, the message
appears on-screen
“Now Booting…” will display on-screen until the picture appears. This is normal and is not a sign of
malfunction.
Sound problems • Check the antenna/cable connections (see Chapter 2).
•The station may have broadcast difficulties. Try another channel.
•The sound may be muted. Press VOLUME.
• If you hear no sound, try setting the MTS feature to STEREO mode (page 84).
• Make sure the Speakers function in the Audio Setup menu is set correctly (page 86).
• If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is
set to SAP mode (page 84).
• If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign
language), the SAP mode may be on. Set the MTS feature to STEREO mode (page 84).
•When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT terminals,
the volume of the TV and amplifier must be set above 0 or you will not hear any sound (page 20).
Remote control problems • Make sure the remote control is set to the correct device mode (page 28).
• Remove all obstructions between the remote control and the TV.
•The remote control batteries may be dead. Replace the batteries (page 28).
•Your TV remote control may not operate certain features on your external device. Refer to the owner’s
manual for your other device to determine its available features. If your TV remote control does not
operate a specific feature on another device, use the remote control that came with the device (page 28).
• If the TV still does not act as expected, use the Restore Factory Defaults procedure as described on page
52.
Channel tuning problems • Make sure the remote control is set to the correct device mode (page 28).
•The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add
the channel to the channel memory (page 43).
•The channel may be blocked by the Channels Block feature. Unblock the channel (page 95).
• If you are unable to tune digital channels, check the antenna configuration (page 41). If you are still
unable to tune digital channels, clear all channels from the channel list (page 43) and reprogram
channels into the channel memory (page 42). If you are still unable to tune digital channels, use the
Restore Factory Defaults procedure as described on page 52. Also see “Other problems,” on the next
page.
Closed caption problems • If the program or video you selected is not closed-captioned, no captions will display on-screen
(page 82).
• If text is not available, a black rectangle may appear on-screen. If this happens, turn off the closed
caption feature (page 82).
•A closed caption signal may not display correctly in the following situations: a) when a videotape has
been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard
(page 82).
Rating Blocking (V-Chip) problems • If you forget your PIN code: While the PIN code entering screen is displayed, press RECALL four times
within 5 seconds. The PIN code you previously stored will be cleared (page 93).
•The V-Chip feature is available for the U.S. V-Chip system only (page 94).
#01E_112-118_566272MX195 05.7.11, 9:35 PM113
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