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Computer System HyperTools Tevion TSD-DR40HD User Guide
F:\Our Files\Our Computers\User Guides\Tevion (Wintal)\Tevion TSD-DR40HD DVR Performance Log.doc 18/5/08 at 10:57 Page 30
6. Troubleshooting, Warranty and Technical Support
6.1 Troubleshooting Guide
The following table is an edited version of information compiled from original documentation
and documentation for other similar units found on the Internet.
Symptom Possible Cause Remedy
No Power 1. Power cable disconnected
2. Power cable defective
3. The power is switched off at the socket
1. Connect to the power supply
2. Try again or replace the cable with a new one
3. Switch on the wall switch
No Sound 1. Incorrect cable connection
2. The disc is deformed or dirty
3. The system has been muted
1. Review cable connections
2. Clean or fix the disc.
3. Press the Mute button
No Picture 1. Incorrect cable connection
2. Incorrect TV mode
3. Video output format set to Progressive but
your TV system accepts Interlace only
1. Review cable connections
2. Adjust the TV/AV mode (see TV instructions)
3. Hold down PS/IS button for more than 3
seconds
No Colour 1. Wrong selection of TV system
2. Improper colour adjustment on TV
3. Incorrect video output settings
1. Change the TV system via Setup
2. Readjust the colour. (See TV instructions)
3. Check if the video output settings are correct
Disc can’t
be played
1. No disc in the drive
2. Disc placed incorrectly, e.g. upside down
3. Moisture has condensed in the unit
4. Not in play mode
5. Wrong disc format
6. Disc is dirty
1. Insert a disc
2. Put the disc on the tray properly
3. Leave the unit on for about an hour (without
disc) before using it again
4. Press the play button to switch to play mode
5. Replace it with a supported disc
6. Clean the disc with a soft cloth from the centre
to the edge
Remote
Control
malfunction
1. The remote control is not directed at the
sensor
2. The distance to receiver is more than 8
meters
3. Batteries are flat
4. This is an obstacle between the unit and
the remote control
1. Direct the remote controller at the sensor
2. Reduce the distance
3. Replace the batteries
4. Remove the obstacle
Temporary
playback
problem
1. Bad disc quality
2. Static interference from the outside
1. Wait for 5-10 seconds and the playing may be
restored
2. Turn off the unit for 1-2 minutes and turn on
again
Picture
dividing
1. The selected TV output format is
incompatible with the TV
1. Hold down PS/IS button for more than 3
seconds to switch video output format
Disc can’t
be recorded
1. Incorrect cable connection
2. No disc or non-recordable disc
3. The disc has been finalised
4. There is no free space on the disc
1. Connect properly
2. Insert a recordable disc
3. Change to a different disc
4. Insert new disc
Timer
recording
can’t be
done
1. The disc is not DVD±R or DVD±RW
2. Wrong time settings (System Clock or
Recording Time
1. Replace it with a new DVD±R or DVD±RW
disc
2. Set up the time again
Recording
aborted
1. There is no more free space on the disc
2. Bad disc quality
1. Replace it with a blank disc
2. Replace it with a high quality disc
Unit only
displays
HELLO
1. Signal connection between the decoder
board and HDD is loose
2. HDD is damaged.
1. Follow warranty instructions