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Computer System HyperTools Tevion TSD-DR40HD User Guide
F:\Our Files\Our Computers\User Guides\Tevion (Wintal)\Tevion TSD-DR40HD DVR Performance Log.doc 18/5/08 at 10:57 Page 31
6.2 Warranty
The unit purchased from Aldi, Australia comes with a 60-day return period (no questions asked)
and a 12-month warranty period (repair or replacement). Extended warranty was not available
from Aldi. Technical assistance is available by phone (probably a Call Centre somewhere).
ITEM DETAILS
Brand Name Tevion
Product Description DVD recorder with 400Gb HDD & Personal Video Recorder
Model Number TDS-DR40HD
Serial Number TSD-DR40HD030803473
Retailer Aldi, Brandon Park, Glen Waverley, Australia
Date of Purchase 21 April 2008
Return Period Ends: 21 June 2008
Warranty Period Ends: 21 April 2009
Help Line Phone Number 1300 726 642
Pebble Electronics The company looking after warranty and service claims in
Melbourne.
6.3 Help Line Queries
After purchasing the Tevion TSD-DR40HD I experienced a few problems and for some of them
I contacted After Sales Support in Melbourne on 1300 726 642 for Technical Assistance:
Documentation Problem: The Quick Setup Guide provided with the unit is for the wrong
model (TDVD08). Can you provide a Quick Setup Guide for the correct unit (TSD-DR40HD)?
Are you able to email me a softcopy of this document?
2008-05-06 12:45: A technician will call back at the latest tomorrow to assist with your
problems.
2008-05-08 11:45: Irene from Tebble Electronics (not sure the name is correct, since it can’t be
found in Yellow Pages):
Promised to arrange for a softcopy of the TSD-DR40HD Quick Setup Guide to be emailed to
svencsh@optushome.com.au.
Logo Display Problem: After recording a couple of programs on a DVD, part of the title menu
is obscured during playback by the Tevion logo being displayed in the background in the
middle of the screen. Can this display of the logo be turned off?
2008-05-08 11:45: Irene from Tebble Electronics:
Unfortunately the answer is NO. The logo cannot be turned off.
Date Format Problem: The Current date is in American date format mm/dd/yyyy, despite the
Instruction Manual (page 22) listing it as dd/mm/yyyy, which is Australian standard. Can this
be fixed?
2008-05-08 11:45: Irene from Tebble Electronics:
Unfortunately the answer is NO: The unit only handles American date format.