Chapter 12 115
Troubleshooting
An Error Message is Displayed on the LCD
An error message is displayed on the LCD, take the corresponding countermeasure described
below.
Message Action
There are no photos in memory
card.
z There are only invalid images on the memory card.
z Photo data edited/processed on the computer should be printed from
the computer, not from the camera.
Ink has run out. Replace the ink tank
and close the cover.
U041
The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press [OK]
with the ink tank installed. Then printing can continue under the ink out
condition. Replace the empty ink tank immediately after the printing. The
machine may be damaged if printing is continued under the ink out
condition.
Note
If multiple ink tank lamps are flashing red, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty. Slow
flashing (at about three second interval) indicates ink is low. For details on
different flashing speeds, see “Knowing When to Replace Ink Tank” on
page 97.
Print head is not installed./The type
of print head is incorrect.
Follow the directions given in the Easy Setup Instructions to install the
Print Head.
If the Print Head is already installed, remove the Print Head and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the
Canon Customer Care Center.
Inner cover is open. Close the inner
cover and press [OK].
If the Inner Cover is open when starting normal printing, close it before
pressing [OK] on the machine.
Do not open or close the Inner Cover when printing. This may damage the
machine.
Some ink tanks are not installed in
place.
U072
More than one ink tank of the
following color is installed.
U071
Possible causes are as follows:
z Some ink tanks are not installed in place.
z More than one ink tanks of the same color are installed.
The lamp on the wrongly positioned ink tank flashes. Confirm that the ink
tanks are installed in the appropriate positions. See “Replacing an Ink
Tank” on page 96.
The waste ink absorber is almost
full.
Ink used for cleaning is absorbed in a waste ink absorber placed in the
machine.
Press [OK] to cancel the error so that you can continue printing. Once the
waste ink absorber becomes completely full, printing cannot be done until
the waste ink absorber is replaced.
Canon recommends to contact the Canon Customer Care Center as soon
as possible.You will need to replace a particular part of the machine.
The following ink tank cannot be
recognized.
U140
U043
Possible causes are as follows:
z The ink tank may not be installed properly (The lamp on the ink tank is
off). Install the appropriate ink tank.
z The ink tank may not be compatible with this machine (The lamp on the
ink tank is off). Install the appropriate ink tank. See “Replacing an Ink
Tank” on page 96.
