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Maintenance and Troubleshooting, Chapter 18
18-10 ALESIS M20 REFERENCE MANUAL 1.06
18.4D OBTAINING REPAIR SERVICE
Before contacting Alesis, check over all your connections, and make sure you’ve read
the manual.
Customers in the USA:
If the problem persists, call Alesis USA at 1-800-5ALESIS and request the Product
Support department. Please have your serial number (located on the back of the
machine and starting with a “3D”) when you call. Talk the problem over with one of our
technicians; if necessary, you will be given a repair order (RO) number and instructions
on how to return the unit. All units must be shipped prepaid and COD shipments will
not be accepted.
For prompt service, indicate the RO number on the shipping label. If you do not have
the original packing, ship the M20 in a sturdy carton, with shock-absorbing materials
such as styrofoam pellets (the kind without CFCs, please) or “bubble-pack” surrounding
the unit. Shipping damage caused by inadequate packing is not covered by the Alesis
warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty. Next day service is
available for a surcharge.
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Correspondence address for customers in the USA:
Alesis Product Support
1633 26th Street
Santa Monica, CA 90404
This is not a service location. Do not ship units to the above address.
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. The Alesis Limited Warranty
applies only to products sold to users in the USA and Canada. Customers outside the
USA and Canada are not covered by this Limited Warranty and may or may not be
covered by independent distributor warranty in the county of sale. Do not return
products to the factory unless you have been given specific instructions to do so.