Filter
Top Products
-34-
Helpdesk: 0845 600 4911
7 ADDITIONAL INFORMATION
7.1 Troubleshooting
Failure Possible cause Solution
The television does not function
Is the mains cable connected to the
mains supply?
Check the mains cable.
Is the Power On/Off button on? Check if the On/Off button is on.
Poor picture quality
Is the aerial cable connected? Check the aerial cable.
If you are using a satellite, is it well
adjusted?
Have the dish adjusted.
Aerial may be affected by two
connected external devices.
Try disconnecting one of the
devices.
It may need fine tuning. Perform fine tuning.
Picture settings are not correct.
Adjust Brightness, Contrast and
Colour.
Shadow and reflection in the
picture.
Channel setting
Perform automatic, manual channel
setting or fine tuning.
Antenna Check aerial cable and system
No picture
Is there any damage to the aerial
cable?
Check the aerial cable.
Are you sure you pressed the
correct button on your remote
control?
Press the PR+ or PR- button to turn
on the TV.
No colour.
Colour intensity level is at the lowest
setting.
Increase the colour.
Broadcast system setting (if setting
choice is available)
Select the broadcast system.
Problem in channel broadcasting. Test with another channel.
No or defective teletext
Television channel (no teletext) or
aerial system.
Test another channel for fine tuning
and shadowy pictures
Very weak signal Check the antenna system.
No sound
Temporary sound mute may be on Try pressing the mute button
Is the sound turned down?
Turn on the volume with Vol +
button.
Remote control does not work
Are the batteries correctly placed? Place the batteries correctly.
Are batteries exhausted?
Replace the batteries with new
ones.
Is there any obstacle between the
remote control and television?
If yes, remove it.
Picture is not visible after turning
on the TV
Child lock is active. Disable the child lock.
If your television does not work properly even though you tried the above mentioned
solutions, try turning it on and off again. If you cannot start your television even though you
have applied all noted methods, Never attempt to repair a faulty TV yourself call the
Helpdesk: 0845 600 4911