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TROUBLESHOOTING
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TROUBLESHOOTING
Troubleshooting table
Problem What to do
System doesn’t do
anything
• Make sure the unit is turned on. Try pressing the remote On-Off button and the media
center On-Off button.
• Make sure the Acoustimass module cable is properly connected to the media center and
the Acoustimass module.
• Make sure the power cord is inserted securely into the Acoustimass
®
module and plugged
firmly into an operating AC wall outlet.
• Be sure to select a source (CD/DVD, AM/FM, etc.).
• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
nect it. This allows the unit to reset itself. After reconnecting the power cord, wait for the
message, “BOSE 3•2•1” to appear on the media center display.
Disc won’t eject • Turn off the unit.
• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
nect it. This allows the unit to reset itself.
• Before powering on, press and hold Eject on the media center.
No sound • Increase the volume.
• Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con-
trol to unmute the sound.
• On the remote, press the button for the source you want to hear. If you previously selected
a source by pressing the Source button on the media center, you cannot control the new
source with the remote until you press the button for this new source on the remote.
• Make sure the Acoustimass module cable and speaker cable are firmly seated in their
respective jacks and the multi-pin connector on the other end is firmly seated in the
Acoustimass module jack.
• Check speaker connections.
• Turn the media center off for 10 seconds, then on again.
• Check the connections for any external audio devices. Be sure to select the correct source
for the desired input.
• Be sure the disc is placed correctly, label-side up, in the CD tray.
• Connect the FM and AM antennas.
• Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.
This allows the unit to reset itself.
• If you are using an optical digital audio connection, make sure that the optical jack is cor-
rectly assigned in the System menu.
• Make sure the volume is turned up on the TV.
• Check input level settings for each connected device in the System menu.
Sound, but no picture • Make sure the TV is on.
• When playing a DVD or other video source, make sure the TV is set to the correct video input.
Remote control is
inconsistent or does not
work
• Check batteries and their polarity (+ and –). See “Replacing the remote control batteries”
on page 65.
• On the remote, press the button for the source you want to hear. If you previously selected
a source by pressing the Source button on the media center, you cannot control the new
source with the remote until you press the button for this new source on the remote.
• Point the remote control at the media center.