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Limited 90 Day Warranty
DIRECTV warrants your DIRECTV
®
Receiver (Model Number: D10-200) and any included
accessories against defects in material or workmanship for a period of ninety (90) days
after the date of purchase.
WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales receipt or other
document showing that you purchased the product is considered proof of purchase.
THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER PURCHASER
OR ANY PERSON RECEIVING THE DIRECTV
®
RECEIVER AS A GIFT FROM THE ORIGINAL
CONSUMER PURCHASER AND TO NO OTHER PURCHASER OR TRANSFEREE. THIS
WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT
AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS
WARRANTY.
WHAT IS COVERED?
Warranty coverage begins the day you purchase the product. For ninety (90) days from
the purchase date, at the option of DIRECTV, the DIRECTV
®
Receiver will be repaired or
replaced with a new, repaired, refurbished or comparable product (whichever is deemed
necessary) if it becomes defective or inoperative. This exchange is done without charge
to you for parts and labor. You will be responsible for the cost of shipping to and from
the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the
Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product
or the current retail price of the product. All products, including replacement products, are
covered only for the original warranty period. When the warranty on the original product
expires, the warranty on the replacement product also expires. After ninety (90) days from
the date of purchase, you pay for the replacement of all parts, and for all labor charges.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
WHAT IS EXCLUDED?
Your warranty does NOT cover:
• Labor charges for installation or setup of the product.
• Installation, performance of, or repair of: audio/video cabling, telephone line, or
accessory attachments used with the product.
• Product replacement because of misuse, accident, lightning damage, unauthorized
repair, or other cause not within the control of DIRECTV.
• Incidental or consequential damages resulting from the product. SOME STATES DO NOT
ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
• Any modifications or other changes to the product, including but not limited to software
or hardware modification in any way other than as expressly authorized by DIRECTV
will void this limited warranty. Except in the case of hardware or software provided by
DIRECTV, installing software modifications “hacks” or utilizing service access or “back
doors” will void this limited warranty.
• Reception transmission problems caused by signal conditions, telephone line, or cable or
antenna systems outside the unit.
• A product that has been modified or adapted to enable it to operate in any country other
than the country for which it was designed, manufactured, approved and/or authorized,
or repair of products damaged by these modifications.
• A product used for commercial or institutional purposes.
• DIRECTV makes no warranty that the access connection will be a local (not long
distance) phone call.
• The continued provisioning of any of the programming and other services delivered
through the Receiver including but not limited to television programming, show
information, program guide data, and scheduling information.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of purchase. Attach it to
this User Guide and keep both nearby. Also keep the original box and packing material in
case you need to return your product.
BEFORE REQUESTING REPAIR SERVICE...
Please check the troubleshooting section of this guide. This may save you a call to DIRECTV
Customer Care.
TO GET WARRANTY SERVICE...
Warranty service will be provided by DIRECTV. If you believe you need service for your
Receiver, contact DIRECTV at 1-800-DIRECTV (347-3288). A representative will go through
a diagnostic checklist with you. If it is determined that the product needs to be returned for
service or exchanged, you will receive a return authorization number. The representative
will give you complete shipping details.
TO GET OUT-OF-WARRANTY SERVICE...
To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV (347-3288) for
information on the possibility of and any costs for repair or replacement of out-of-warranty
products.
REMEMBER...
Record the model and serial numbers found on the product below.
MODEL # _____________________________________________
SERIAL # _____________________________________________
D10-200 CHAPTER 0-ENG_01 8/9/04 10:00 AM Page 6