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APPENDIX
Troubleshooting and specifications
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APPENDIX
Troubleshooting and specifications
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Appendix: Troubleshooting and specifications
Use the tips below to help solve any problems you have with the DIRECTV
®
Receiver:
Troubleshooting
Q
I have no picture and no sound and
the POWER light does not light.
I have sound but no picture.
I have picture but no sound.
I have no picture and no sound.
I have a frozen screen and the
POWER button doesn’t work.
A
Make sure your DIRECTV
®
Receiver is plugged into a
working power outlet. If the outlet is connected, make
sure it turned on. If your DIRECTV
®
Receiver is plugged
into a power strip, make sure it is plugged in and
turned on. Check the batteries in the remote control.
Make sure your TV input (A/V mode) is set properly.
Make sure the A/V cables are properly connected.
Make sure the TV is not being muted.
Make sure the TV is turned on. Make sure your
DIRECTV
®
Receiver is turned on. Make sure your Access
Card is inserted properly into your receiver. Check the
signal strength from the satellite (see Checking the
satellite signal strength in Chapter 2). Make sure the
coaxial cable is properly connected to the satellite dish.
Check the connections between your DIRECTV
®
Receiver
and your TV.
Turn your receiver off, unplug it, wait 10 to 20 seconds,
then plug it back in, and turn it on.
Unplug your receiver for 10 to 20 seconds; then plug it
back in and turn it on. Check the batteries in the remote
control.
(continued...)
Q
I cannot view a program.
I cannot purchase a pay per view
program.
I forgot my password.
A
Make sure your subscription includes the channel you
want to watch. Call your service provider if you are not
sure. Make sure your system is not locked by looking for
the locked icon ( ) in the channel banner.
It may be too late to purchase the program.
Try purchasing another showing of the same program.
Make sure the telephone line is properly connected.
If your system is locked, make sure the purchase does
not exceed your spending or rating limit. Your Access
Card may be full. Call your service provider for
assistance.
If you have forgotten your password, call your service
provider for assistance.
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