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Reference
121
Troubleshooting Tables
Message Numbers
Number Possible Reason What to Do
001
• There may be a problem with the
multi-dish switch.
• Check the coaxial cables and their connections to and from
the multi-dish switch. Make sure that all required cables are in
place, and check that all cable connections are tight and dry
(for outdoor cables). Run Check Switch as described on
page 117. If this does not work, call the Customer Service
Center at 1-800-333-DISH (3474) for help.
002
• Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite
signal, or there may be other
interference.
• Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the Point Dish screen
as described on page 117. Consult your installer to re-aim the
dish, if necessary, to obtain the strongest possible signal.
003, 004
• The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
There may also be a problem with
the multi-dish switch.
• Make sure the system uses RG-6 coaxial cable; if not, call
your dealer or installer.
• Check the dish-to-receiver cable run length. If your system is
DISH Pro, it can be as much as 200 feet. If it is a Legacy
system, it should not be more than 100 feet. Check the coaxial
cables and their connections to and from the multi-dish switch.
Make sure that all required cables are in place, and check that
all cable connections are tight and dry (for outdoor cables). If
this does not work, do the Check Switch test described on
page 117.
005
• The receiver may not yet have
been electronically linked with the
system, via the satellite signal.
The satellite dish may have
moved so that it is no longer
picking up the satellite signal. The
cable connections may have
loosened or have moisture inside.
There may be an interruption of
the satellite signal.
• If you have called to authorize the receiver for programming,
wait a few minutes to see if the message is removed. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight. Check that the Signal Strength bar in the
Point Dish screen is green and displays the word Locked, as
described on page 117. If not, contact your installer to re-aim
the satellite dish. If you have not authorized the receiver, call
the Customer Service Center at 1-800-333-DISH (3474) for
help.
006
• The receiver may not be
connected to an active telephone
line.
• You must connect the receiver to an active telephone line at
all times. If you install two or more receivers, you must
connect each receiver to an active telephone line at all times.
011, 012
• Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be
prohibited from watching football
games that are played in that
stadium.
• Remember that the program providers specify which
programs are blacked out for which viewers, not DISH
Network.
013, 014
• You may have tried to tune to a
program on a channel which you
have not bought.
• You must buy a channel before you can tune to a program on
that channel. Call the Customer Service Center at 1-800-333-
DISH (3474) to buy the channel, or if you believe this message
was displayed by mistake.
• If you subscribe to the channel and you see these messages,
reset the receiver (page 116).