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Troubleshooting Tables
Buying a Pay-Per-View Program
What Is Happening Possible Reason What to Do
Someone orders a Pay-Per-
View program without your
permission.
• You may have been away
from the receiver, and
someone else used it.
• Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-
Per-View purchases, whether or not you
authorize such purchases. If you lock Pay-Per-
View purchases, then anyone who wants to order
a Pay-Per-View program must enter the
password.
You find that you are not able
to order a Pay-Per-View
program.
• The receiver may not be
connected to an active
telephone line.
• You must connect the receiver to an active
telephone line at all times. If you install two or
more receivers, you must connect each receiver
to an active telephone line at all times.
You find that you are not able
to cancel a Pay-Per-View
program.
• You ordered a Pay-Per-View
program, and then decided
not to watch it.
• You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.
Your setup includes more than
one receiver. You order a Pay-
Per-View program, but it does
not appear via all of the
receivers.
• You ordered a Pay-Per-View
program, and want it to be
available via all the receivers
in your setup.
• If you want to watch a Pay-Per-View program on
TVs connected to up to six receivers, you must
order the program for each receiver but you will
only pay for the program once.
Menus
What Is Happening Possible Reason What to Do
You were using a menu, and it
suddenly closed.
• The receiver has a time-out
feature that closes any menu
after several minutes of no
activity. This will discard any
changes you have made, but
otherwise does no harm to the
receiver.
• Start over again.