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Troubleshooting Tables
You set an event timer.
The event timer misses the
beginning or the end of a
program.
• The program may have
started a little earlier than
scheduled, or it may have run
over its scheduled ending
time.
• Use the Start Early & End Late options, except for
a Pay-Per-View event.
• Use a manual event timer to start any event timer
at the times you set yourself, except for a Pay-
Per-View event.
Hearing A Program
What Is Happening Possible Reason What to Do
The receiver front panel power
light is on and there is a good
picture on the TV set, but you
do not hear any sound.
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected Dolby
Digital Only when there is no
Dolby Digital soundtrack.
• Check the volume level on the TV or audio
device. Turn off the mute or turn up the volume,
as required.
• Check the audio connectors and cables from the
receiver to the TV or the sound system.
• Check the TV speakers or the sound system.
• In the Dolby Digital menu, select Dolby Digital/
PCM for the audio output. If your decoder/
amplifier will not accept Linear PCM digital input,
use the analog connections instead.
You hear a foreign language
with a program.
• You may have set the receiver
to select an alternate audio
language. The program may
be in a foreign language.
• Press the MENU button on your remote. From
the Main Menu, select Preferences, then
Alternate Audio, and choose the language that
you prefer.
Caller ID
What Is Happening Possible Reason What to Do
Caller ID is not working. • You do not have Caller ID
service from your local phone
company.
• Verify that Caller ID is a service provided by your
local phone company and you have subscribed to
it.
• Your phone line is not
connected to the phone jack
on the back of the receiver.
• Verify that you have connected the phone line to
the phone jack on the back of the receiver.
• You do not have the Caller ID
option enabled.
• Press the MENU button on your remote. From the
Main Menu, select System Setup, then
Installation, and then Caller ID. Select the
Enable Caller ID option.
Timers
What Is Happening Possible Reason What to Do