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Troubleshooting
Troubleshooting 49
Troubleshooting
Refer to this section if you have viewing, picture, sound, remote, or startup problems with your TV.
Startup questions
Symptom Remedy
I do not hear sound at power-on
even though there is an image.
■ Is the volume too low? Press the Volume button.
■ Is mute turned on? Press the Mute button or the Volume button.
■ Is an external sound system connected and turned on? Are the
speakers turned off in the OSD Option menu? (See the Output Select
option in “Using the Option Menu” on page 32.)
I do not see an image at power-on.
■ Are the connections to the input signal source component correct?
Double-check that the cables are properly inserted in the color-coded
connectors.
■ Is the input source powered on? Turn on the set-top box, DVD player,
or other component you are trying to view.
■ Is the correct input signal source selected? Press the Source button on
the remote control and confirm the source is selected.
■ Press the Menu button on the remote control:
■ If the OSD appears, check the cables to the input source, and
press the Source button on the remote control to choose the input
source.
■ If the OSD does not display, see the next symptom, “There is no
power.”
There is no power.
■ Press the Power button on the remote control unit.
■ If the indicator on the TV is off, press the Power button on the TV.
■ Is the AC cord disconnected? Make sure both ends of the power cord
are plugged in.
■ Is there power coming from the outlet? Plug in a functional lamp or
other electrical device into the same outlet as the TV to make sure
there is power coming from the outlet.
■ If using a power strip, make sure it is turned on.