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70. Troubleshooting
Error message
No or bad signal
The channel is
scrambled or not
available.
The channel is
scrambled.
The audio is not
available.
The fan is out of
control:
please turn it off.
Possible causes
+ The aerial is not
installed correctly.
+ The channel has a signal
but no audio or video .
+ The channel is for data
broadcasting.
+ This digital terrestrial
receiver does not support
the service that enables
descrambling of the
scrambled channels.
+ The channel has signal,
but no Audio.
+ The fan is out of order.
What to do
+ Adjust aerial.
+ Check the cable from
the aerial. If you cannot
resolv e the problem you
may need to have your
aerial and installation
tested by a professional.
+ Confirm if the channel
is currently on air.
+ You cannot watch the
channel in the usual way .
+ Please contact your local
dealer for an appropriate CI
Module and viewing card.
+ Press the DTV / AUDIO
button to confirm if the
channel has Audio.
+ Please turn it off.
*Contact the call center
immediately.
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