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Note: there is no audio output when the player
is in any of the following modes: Pause, Step,
Slow motion, FF or FR
3. If using a the player with a HDMI TV
connection, please ensure “Connected to DVI
TV” option in player setup is cleared
Can not browse network (wired) 1. Poor connection – check all network
connection
2. Switch failure – try connecting to different
switch port
3. IP conflict – ensure the player IP address is
set up correctly.
4. No Power – ensure any switch / router has
power and is working correctly.
5. MAC address control has been enabled on
your NeoLink server – check the list of
permitted MAC address with your player’s
address.
Can not browse network (wireless) 1. Poor signal strength. Try relocating your
wireless HUB / router closer to your player.
2. Wireless antenna not securely attached.
3. Wireless access point incorrect. Refer to
Windows documentation about creating
wireless networks
Can not browse internet 1. Check your internet connection – try
connecting to the internet from a computer
on the network.
2. Network problem – see above
Can not read media (USB) 1. There are multiple partitions on your USB
device – Multi partitions are not supported.
2. Incompatible chipset used by USB device –
You may see a “Device Enumeration error”
message.
Can not open NeoLink Server 1. Network problems – see above.
2. MAC address or Password control has
been enabled on NeoLink – check for
allowed MAC addresses and or users.
3. Ensure NeoLink Server is running on
computer – There should be a HELIOS
icon displayed on the task bar.