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Troubleshooting
—Continued
Symptom Possible cause Remedy
No sound?
No Sound from the HDMI OUT?
The Digital/HDMI Audio Out setting is set to
Off.
Change the Digital/HDMI Audio Out setting to
either All or PCM (page 48).
The DVD player is connected to the DVI jack
on your TV or AV receiver.
You won’t hear any sound from the HDMI OUT if
your TV or AV receiver only supports DVI.
The HDMI setting on your TV or AV receiver
is set to DVI.
Change the HDMI setting on your TV or AV
receiver to HDMI.
Your TV or AV receiver doesn’t support Dolby
or DTS.
Change the Digital/HDMI Audio Out setting to
PCM (page 48).
You’re playing an SACD.
SACD audio is not output by the HDMI OUT
(page 19).
Your TV or AV receiver doesn’t support
88.2 kHz, 96 kHz, 176.4 kHz or 196 kHz
PCM.
Change the Linear PCM Out setting to Down Sam-
ple On (page 48).
No Digital Audio Output?
The Digital/HDMI Audio Out setting is set to
Off.
Change the Digital/HDMI Audio Out setting to
either All or PCM (page 48).
Your TV or AV receiver doesn’t support Dolby
or DTS.
Change the Digital/HDMI Audio Out setting to
PCM (page 48).
Your TV or AV receiver doesn’t support
88.2 kHz, 96 kHz, 176.4 kHz or 196 kHz
PCM.
Change the Linear PCM Out setting to Down Sam-
ple On (page 48).
The picture distorts occa-
sionally?
The disc is dirty. Remove the disc and clean it (page 10).
You’re using the Fast Forward or Fast Reverse
function.
A little picture distortion may occur when using
these functions. This is normal.
Picture instability or
noise?
The DVD player is connected to your TV via a
VCR or other video equipment whose copy
protection system is affecting the picture.
Connect the DVD player directly to your TV
(page 20).
Can’t start playback?
No disc loaded. Load a disc (page 28).
The disc is incompatible. Load only compatible discs (pages 8, 9).
The disc is upside down. Load the disc the correct way up (page 28).
The disc is not centered in the disc tray.
Place the disc in the center of the disc tray
(page 28).
The disc is dirty. Remove the disc and clean it (page 10).
The disc supports parental lock and the Paren-
tal Lock function is on.
Turn off the Parental Lock function (page 53).
Can’t watch the
DVD-Video material on a
DVD-Audio disc?
The DVD Priority Contents setting is set to
DVD-AUDIO.
Set the DVD Priority Contents setting to
DVD-VIDEO (page 54).
Can’t play the multichan-
nel area of a hybrid
SACD?
The SACD Priority Contents setting is not set
to Multi ch Area.
Set the SACD Priority Contents setting to Multi ch
Area (page 54).
Can’t play MP3 and JPEG
discs?
The disc is not ISO 9660 Level 2 format. Use only ISO 9660 Level 2 format discs (page 9).
The disc has not been finalized. Finalize the disc (page 9).
There’s a noise when using
repeat playback.
During CD 1-Track Repeat playback, the start
of the next track may be heard.
This is not a malfunction.