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Troubleshooting
—Continued
If you’re using an HDMI connection and there’s no picture or sound, you can check the status of the HDMI connection
by pressing and holding down the DVD player’s [DISPLAY] button for 10 seconds until a message ID appears on the
display. Look up the message ID in the following tables and check the HDMI connections and settings on both the DVD
player and the connected component.
HDMI connection and HDMI-related settings status
No picture from the HDMI connection
No sound from the HDMI connection
■
HDMI Status Mode
Displayed ID Message
MSG ID 001
MSG ID 015
Turn the DVD player and the connected component off, then turn them on again. Make sure that
the connected component is working properly and that the DVD player’s HDMI settings are config-
ured suitably for that component.
Displayed ID Message
MSG ID 002 The HDMI Output Setting is set to Off. Change it to On (page 43).
MSG ID 003
MSG ID 004
The HDMI cable may not be connected properly. Check the connection. Also, make sure the HDMI
input on the TV or AV receiver is correctly configured to received HDMI.
MSG ID 005
MSG ID 006
MSG ID 007
Make sure the HDMI input on the TV or AV receiver is correctly configured to received HDMI.
The connected component may not support HDCP. Make sure the connected component supports
HDCP.
Turn the DVD player and the connected component off, then turn them on again.
The DVD player may be connected to the other component’s DVI jack. Some TVs may not properly
receive the video output by the DVD player. Also, with a DVI connection, there will be no sound.
MSG ID 008
The DVD player’s HD Resolution setting is set to 720p or 1080i. If your TV doesn’t support these
resolutions, select another resolution (page 43).
MSG ID 009
The connected component may not be receiving the HDMI signal properly.
Tr y selecting another resolution on the DVD player (page 43).
Displayed ID Message
MSG ID 010
The DVD player’s Digital/HDMI Audio Out setting is set to Off. Change the setting to All or PCM
(page 48).
MSG ID 011
MSG ID 014
The connected component may not support 96 kHz PCM. Set the DVD player’s Linear PCM Out
setting to Down Sample On (page 48).
MSG ID 012
MSG ID 013
The connected component may not support Dolby Digital. Set the DVD player’s Digital/HDMI Audio
Out setting to PCM (page 48).
MSG ID 016
MSG ID 017
The connected component may not support DTS. Set the DVD player’s Digital/HDMI Audio Out
setting to PCM (page 48).
MSG ID 020 Audio from SACDs is not output by the HDMI OUT (page 19).