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Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart
do not solve the problem, consult your dealer for instructions.
Power
Picture
Sound
Displays
No power. ≥Insert the AC mains lead securely into the household mains socket.
The unit is on but cannot be
operated.
≥The unit is hot (“U14” appears on the display).
Wait for “U14” to disappear.
≥One of the unit’s safety devices may have activated.
Reset the unit as follows:
(1) Press [Í/I] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [Í/I] for about 10 seconds. The unit is
forcibly switched to standby.
Alternatively, disconnect the AC mains lead, wait one minute, then reconnect it.
(2) Press [Í/I] to turn the unit on.
The unit switches to standby
automatically.
≥One of the unit’s safety devices may have activated.
Press [Í/I] to turn the unit on.
No picture. ≥Make sure the television’s input setting (e.g., AV1) is correct. (pages 12 - 14)
Television reception worsens
after connecting the unit.
≥This can occur because the signals are being divided between the unit and the television.
It can be solved by using a signal booster, available from audio-visual suppliers.
Consult your dealer if reception does not improve.
Screen size is wrong. ≥Check the settings on your television.
≥Check the settings for “TV Aspect”, “Norm (4:3) TV Settings (DVD-Video)” or “Norm (4:3) TV
Settings (DVD-RAM)” in the Connection menu. (pages 19 and 61)
The picture flickers. ≥Adjust the television’s vertical hold. Read the television’s operating instructions or consult your
dealer.
On-screen messages do not
appear.
≥Go to Display in the SETUP menus and select “Automatic” for “On-Screen Messages”. (page 61)
Press [STATUS] (28) to show the on-screen messages constantly.
The grey background does not
appear.
≥Go to Display in the SETUP menus and select “On” for “Grey Background”. (page 61)
No sound.
Low volume.
Distorted sound.
≥Check the connections. (pages 12 - 14)
≥Check the input mode on the amplifier if you have connected one. (pages 54, 55 and 62)
≥Turn V.S.S. OFF if it causes distortion. (page 52)
Cannot hear the desired audio
type.
≥Press [AUDIO] (31) on the remote control to select the desired audio type. (page 23)
[DVD-R]
≥Go to Sound in the SETUP menus and choose the correct setting with “Bilingual Audio
Selection”. (page 60)
Cannot switch audio during
stereo or NICAM broadcasts.
≥You have used digital connection. Connect to other equipment using audio cables (analog
connection). (pages 14 and 55)
≥You cannot change the audio type when using DVD-R.
The display is dim. ≥Go to Display in the SETUP menus and change the display’s brightness with “FL Display”.
(page 61)
“0:00” is flashing on the unit’s
display.
≥The clock is not set.
Go to Settings in the SETUP menus and set the clock with “Clock”. (page 64)
“NO READ” appears on the unit’s
display after using a lens cleaner.
≥Take the cleaner out of the unit.