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RQT9401
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart
do not solve the problem, consult your dealer for instructions.
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds.
≥Image disturbance during search.
To reset this unit Page
Power
Operation
To restore the unit if it freezes
due to one of the safety
devices being activated
≥Press and hold [Í/I] on the main unit for 3 seconds. (The settings remain unchanged.)
—
To return all settings other than
some settings to the factory
preset
≥Select “Yes” in “Default Settings” in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for “Remote
Control”, “On-Screen Language”, “IP Address / DNS Settings”, “Proxy Server Settings”,
“DVD-Video Ratings”, “BD-Video Ratings” and “Network Service” to the default settings.
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To return to the factory preset
(No setting)
≥Reset the unit as follows:
1 Press [Í/I] on the unit to turn off the unit.
2 Press and hold [;] and press [Í/I] and [< OPEN/CLOSE] on the unit at the same time
for more than 5 seconds until “HELLO” is displayed on the unit.
3 The power is turned on and then turned off automatically.
—
No power. ≥Insert the AC mains lead securely into a household mains socket. 10
The unit switches to standby mode.
≥One of the unit’s safety devices is activated. Press [Í/I] on the main unit to turn the unit on. —
Power of this unit is turned off
when the input for the TV is
switched.
≥If connected with an HDAVI Control 4 compatible TV (VIERA) with the “Intelligent Auto
Standby” setting activated on the TV, when switching the TV input, the unit will be
automatically turned to standby. For details please read the operating instructions of the TV.
—
Cannot operate the television
or amplifier/receiver.
The remote control doesn’t
work properly.
≥Change the manufacturer code of the remote control. In
some cases, even if you change the code, the remote
control may not be operated depending on the type of the
televisions or amplifier/receivers.
≥It may be necessary to set the manufacturer code or the remote control code again after
changing the batteries for remote control.
≥The remote control and main unit are using different codes. Change the code on the remote
control.
Press and hold [OK] and the indicated number button at the same time for more than 5
seconds.
≥The batteries are depleted. Replace them with new ones.
≥You are not pointing the remote control at the main unit’s remote control signal sensor during
operation.
≥Colored glass may obstruct the signal reception/transmission.
≥
Don’t place the signal sensor in direct sunlight or in areas that may be subject to sunlight exposure.
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12, 41
41
5
5
—
—
The unit is on but cannot be
operated.
≥Confirm the correct drive is selected.
≥Some operations may be prohibited by the disc.
≥The unit is hot (“U59” appears on the display). Wait for “U59” to disappear.
≥One of the unit’s safety devices may have been activated.
Reset the unit as follows:
1 Press [Í/I] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [Í/I] on the main unit for about 3
seconds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC mains lead, wait one minute, then reconnect it.
2 Press [Í/I] on the main unit to switch it on. If the unit still cannot be operated, consult the
dealer.
≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.
16
—
37
—
—
Play fails to start even when
[1] (PLAY) is pressed.
Play starts but then stops
immediately.
≥Insert the disc correctly with the label facing up.
≥The disc is dirty.
≥You tried to play a blank disc or unplayable disc on this unit.
≥[DivX] If playing DivX VOD content, refer to the homepage where you purchased it.
16
3
6, 7
24
Cannot eject disc. ≥The unit may have a problem. While the unit is off, press and hold [;] and [< OPEN/
CLOSE] on the main unit at the same time for about 5 seconds. Remove the disc and consult
the dealer.
—
Startup is slow.
It takes time before play starts.
≥Make sure that “Quick Start” is set to “On”. If connected with an HDAVI Control 4 compatible
TV (VIERA) with the “Standby Power Save” setting activated on the TV, even with “Quick
Start” set to “On”, when the TV is in standby mode, the unit may take some time to startup.
≥Startup takes time in the following situations.
–Immediately after a power failure or the AC mains lead is connected.
–When the unit is connected with an HDMI cable.
≥[DivX] This is normal on DivX video.
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—
—
Cannot set “On” in “24p
Output”.
≥
Only when the unit is connected to the HDMI terminal of a TV supporting 24p you can select “On”. In
some cases where the unit is connected to a TV via an amplifier/receiver through the HDMI terminals,
you may not be able to select “On”. In this case, connect the unit to a TV through the HDMI terminal and
connect it to the amplifier/receiver through any terminal other than HDMI.
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