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Frequently asked questions109
The following message appears: 17.
“‘signaal verlies, er schijnt geen signaal te
zijn...”. What should I do?
This message indicates that the signal received
by your Digital Cable Receiver is too weak or
there is no signal.
Check that your Digital Cable Receiver is
directly connected to the wall socket - without
any intermediate non-UPC devices, distributors
or amplifi ers. If the problem cannot be resolved,
please contact the Philips Consumer Care
Centre at 0900 84 07 (€ 0.10 per minute).
I have completed the installation 18.
procedure, however the picture is very
poor. What must I do?
There can be several reasons for poor picture
quality - how would you describe the visible
symptoms of the fault?
Wrong TV format19.
The wrong picture format may also be set in the
TV settings option of the Settings menu.
Stripes, interference, black & white, 20.
specks, blurry or discoloured picture:
These faults are caused by the cable between
the Digital Cable Receiver and your television
or other external devices. Check whether these
cables are faulty or the connectors are loose
and replace the cables.
Black, frozen, pixelated picture:
This fault is caused by a problem in the signal
received by the device. Possible causes include
poor or loose cables or malfunctions in our
network. Check that the Digital Cable Receiver
is directly connected to the wall socket -
without any intermediate non-UPC devices,
distributors or amplifi ers. If the problem cannot
be resolved, please contact the Philips Consumer
Care Centre at 0900 84 07 (€ 0.10 per minute).
The device seems slow when I’m 21.
zapping.
Changing channels with digital television takes
approximately half a second longer than with
analog television and switching between HD and
SD channels might also take longer.
Should I leave the Digital Cable 22.
Receiver in standby mode when I’m not
watching television?
The Digital Cable Receiver regularly receives
software updates via the cable network. New
services (such as new games) are also received
via these “software downloads”. In order to
receive the new software (and new services),
it is important that you leave the Digital Cable
Receiver in standby mode if you are not using it.
What do I have to check when 23.
connecting the Digital Cable Receiver?
It is important that you directly connect your
Digital Cable Receiver to the wall socket,
without any intermediate non-UPC devices,
distributors or amplifi ers. There must also
be suffi cient space around the Digital Cable
Receiver to ensure proper ventilation.
I have several televisions at home. Can 24.
I watch UPC Digital TV on all of them?
This is not possible, unfortunately. The “digital”
signal can only be used with one television.
By connecting a distributor to the aerial (RF)
output, your “normal” analog TV signal can be
distributed to the other televisions in your
home.
I have just connected the Digital Cable 25.
Receiver but don’t see a picture. What
should I do?
Check whether the Digital Cable Receiver is
connected to the 230V mains voltage. Also check
whether the Digital Cable Receiver has been
correctly connected to the television and that
the right channel has been selected.