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Chapter 5 83
Can’t select certain channel
• May be blocked or not approved in the Parental Controls menu.
• If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR or INPUT button on
your VCR).
• You usually can’t change channels when a menu is on the screen (press the CLEAR button).
• You might need to reset your digital cable card if you have one installed. Go to page 74 for more instructions.
Noisy stereo reception
• May be a weak station. Use Audio menu to choose Mono sound.
No picture, no sound but TV is on
• Maybe the cable/antenna option wasn’t chosen in the Channel Search menu. Select Detect antenna or cable setting in the Channel
Search menu and run the search again.
• The channel might be blank — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button on the VCR
is in the correct mode (press the TV/VCR button on your VCR).
• If a channel doesn’t exist and you tune to scrambled QAM channel, Unusable Signal appears.
Sound okay, picture poor
• Check antenna and video connections. Make sure all of the cables are fi rmly connected to the jacks and they’re not damaged.
• Try adjusting sharpness function to improve weak signals. Go to page 66 for more instructions.
• Press the FORMAT button repeatedly to view the picture in different video formats. Analog channels may look better when you use
the Normal video format (the video format appears on the right side of the channel banner).
Black box appears on the screen
• Closed-captioning might be on. Check the Caption Display control panel in the Preferences menu. Go to page 74 for more
instructions.
TV Guide On Screen System Problems
Every time I turn on the TV, the TV Guide On Screen system is on the screen
• The TV Guide On Screen system automatically appears on the screen when you use the TV button on the remote to turn on the TV.
You can turn off this feature. Go to page 51 for instructions.
TV Guide On Screen setup won’t turn off tape for VCR setup and/or channel 02 cable box
• Check to see if the G-LINK wands are positioned correctly in front of components’ remote sensors.
• TV Guide On Screen system control of cable box is slower than direct control of the box itself. Keep this in mind when changing
channels.
• You may have an incorrect TV Guide On Screen Channel Lineup. The Guide may get out of sync with the cable provider. Use the
TV Guide On Screen Setup in the TV Guide Menu to change the zip code to 99999. Turn the TV off for 10 minutes. Use Setup again
to change the zip code back to the correct entry. If asked, be sure to select the correct channel lineup from the on-screen list. If you
aren’t sure of your specifi c channel lineup, you may need to repeat this procedure to select each available channel lineup until you
receive the correct program listings.
Program information doesn’t download
• Review your setup information and make sure it’s correct. Press MENU on the remote and select TV Guide System menu and then
Setup. Go to page 21 for detailed instructions about the TV Guide Setup menus.
• The TV must be off to download TV Guide On Screen program listings. Leave your TV when it’s not in use. It may take up to 24
hours, to start to receive the initial download for your area. It may take up to one week to receive all eight days of TV program
listings.
• If you’re using a cable box, leave it on so you can receive program information.
• The TV Guide On Screen interactive program guide provides listings for cable-ready, cable box, and digital cable services as well as
over-the-air broadcast. It does not provide listings for satellite services.