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Chapter 5 85
Wha t you’ll need to get started:
• To order the correct lamp, you’ll need to know your TV’s model number, serial number, and lamp type—this
information is listed on the Service Model Number sticker (example of the sticker is shown above). Face the back of
the TV. The sticker is located on the right side of the TV. This User’s Guide applies to several types of models. See the
pictures above to locate the sticker for your TV.
• Follow the lamp replacement instructions.
Service Model Number Numéro de Modéle-Service
SERIAL SERIE LAMP
HDLP50XXXXXX
000000000 X
EXAMPLE: Service
Model Number
sticker with lamp
type listed.
Lamp Replacement Information
Replacing the Lamp Unit
Your TV’s source of light comes from a lamp – similar to lamps used in fi lm or front projectors. Although this lamp is long-
lasting, it may need to be replaced eventually.
When to replace the lamp
You probably need a new lamp if there’s no picture, but you still can hear the audio and the power light on the front of the
TV does the following: blinks 5 times, pauses, blinks 5 times again. If the TV doesn’t turn on after 5 minutes and then the
light blinks steadily for one minute, the lamp may be dead. If you have any concerns, please contact us at 1-866-723-6486 or
call an authorized servicer in your area.
Note: The same symptoms occur if the lamp unit isn’t seated correctly or lamp access door is ajar. If you have recently
accessed the lamp, make sure the lamp access door is completely closed and the lamp unit is seated correctly.
What to do
The lamp has been designed to make installation as easy as possible, but if you don’t follow the directions, there is a risk of
injury.
• You can easily replace the lamp yourself by following the lamp replacement instructions. If your TV is still covered by
the warranty, call 1-866-723-6486 to receive troubleshooting assistance and a lamp replacement.
• If your TV’s warranty has expired, call 1-800-338-0376 to purchase a lamp replacement. If you are not comfortable
replacing the lamp yourself, call 1-866-723-6486 and we will refer you to a service person who will replace the lamp for
you. There will be a service fee.
Service Model Number
Sticker locations with
Lamp Type