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58 Chapter 5
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following
troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit you home for a fee to install your electronic entertainment system and
to instruct you in its operation. For details about this service, call 1-888-206-3359. For additional
assistance while using your RCA product, please visit
www.rca.com/customersupport.
TV Problems
TV won’t turn on
•Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to
the outlet or outlet strip.
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the
TV. If the TV turns on, check the remote control solutions on page 60.
• When you first plug your TV into an outlet, the Power indicator on the front panel will light for
approximately 15 seconds and then go off during the initialization of the TV. The TV can only be
turned on after the Power indicator goes off. This happens every time power is reapplied to the TV.
• Remote Setup might be set to the wrong option. Press MENU/OK on the front panel. Select
Connections, then Special Features, then Remote Setup. Choose TV (default).
Buttons don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel
controls by selecting the Front Button Block in the Parental Controls menu and choosing Front
Buttons Unblocked.
• Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Sleep Timer or Wake-Up Timer may have been activated. Go to page 55 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds
and then turn on again. If this happens frequently, the voltage in your house may be abnormally
high or low.
• Unplug. Wait five minutes. Plug in again.
TV turns on unexpectedly
•Wake-Up Timer may have been activated. Go to page 55 for instructions.
Blank screen
• Make sure you have connected the component to the TV correctly.
• Make sure the component connected to the TV is turned on and tuned to the corresponding Video
Input Channel.
•Try another channel, or press the INPUT or ANT•CAB button.
Unusual sound quality
• Check the Graphic Equalizer and Sound Logic settings.
• Check if SAP is turned on.
• Check that the Audio Mode is set to your language.
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